Manikandan K
Assistant Manager - P&C Insurance Industry
Chennai
Summary
Dynamic Assistant Manager at Genpact Private Limited with a proven track record in enhancing customer satisfaction and driving operational excellence. Skilled in project management and staff supervision, I successfully implemented training programs that elevated service standards, resulting in improved team performance and compliance with industry regulations.
Overview
2027
2027
years of professional experience
2
2
Certifications
Work History
Assistant Manager
Genpact Private Limited
Chennai, Madurai And Noida
2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Conducted performance evaluations and provided constructive feedback to employees.
- Enhanced team productivity by streamlining operational processes.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Implemented staff training programs to elevate service standards and knowledge.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Conducted risk assessments to identify operational vulnerabilities and implemented mitigation strategies.
- Monitored process compliance with internal policies and external audits, ensuring zero non-conformities.
- Oversaw quality assurance checks to maintain accuracy in transaction processing and customer interactions.
- Coordinated with compliance teams to implement policy updates and train staff on new regulatory requirements.
- Managed incident reporting and escalation protocols, ensuring timely resolution of compliance breaches.
- Developed and enforced SOPs (Standard Operating Procedures) to minimize operational risks.
- Led internal audits and control reviews, preparing documentation and corrective action plans.
Senior Process Associate
Tata Consultancy Services
Chennai & Pune
02.2011 - 09.2015
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Managed operations within the auto insurance
claims process, ensuring efficiency and compliance.
Successfully transitioned 12+ processes in P&C insurance, including Subrogation, Arbitration, and Property Pricing. - Developed and implemented over 25 Standard
Operating Procedures (SOPs) to streamline
workflows and improve accuracy. - Conducted monthly business reviews, delivering datadriven
insights to enhance operational strategies. - Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
- Assessed risk factors in business processes, proposing mitigation strategies to minimize potential issues.
- Collaborated with cross-functional teams to improve overall process performance and client satisfaction.
- Promoted a culture of continuous improvement by encouraging innovation and sharing best practices among the team.
- Performed reconciliations to drive accuracy and validity of financial information.
Senior Team Lead
SolartisTechnologyServices
Chennai, Coimbatore And Madurai
2021 - 2023
- Conducted regular performance evaluations for staff members, providing constructive feedback and outlining areas of improvement.
- Developed high-performing team members through targeted training programs and one-on-one coaching.
- Successfully completed projects within deadlines, ensuring timely delivery to clients without compromising quality standards.
- Enhanced team performance by implementing effective communication strategies and regular feedback sessions.
- Oversaw the implementation of new systems or processes within the team successfully navigating change management challenges.
- Identified skill gaps within the team and developed comprehensive training plans to address these deficiencies effectively.
- Fostered strong relationships with cross-functional teams to ensure seamless collaboration on shared initiatives.
- Managed multiple projects simultaneously, effectively prioritizing tasks to meet stakeholder expectations.
- Actively participated in recruitment efforts, selecting top talent for the team and contributing to long-term growth potential.
- Ensured compliance with company policies and industry regulations by establishing robust internal control mechanisms.
- Managed conflict resolution among team members proactively, promoting a positive work atmosphere conducive to achieving results collaboratively.
- Maintained accurate records of all projects, providing regular updates to senior management on progress and potential roadblocks.
- Established clear performance metrics for individual team members, driving accountability towards meeting organizational goals.
- Provided ongoing support and guidance to junior staff members, nurturing their professional growth and development.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
SME
Managed Operations Within the Auto Insurance Claims Process, Ensuring Efficiency and Compliance. ✓ Successfully Transitioned 12+ Processes in P&C Insu
Pune & Chennai
2015 - 2021
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Identified and supported the implementation of
25 BOTs in New Business and Claims for UiPath
automation. - Developed process flow charts for RPA training over 100 trainers.
- Prepared and presented monthly performance
review decks for customer evaluations. - Coordinated client meetings and facilitated
client visits to ensure seamless communication. - Designed and delivered training courses for new
hires, covering email ethics, basic Excel skills,
workplace behavior, and attitude. - Scheduled and organized training plans for both
domain and process training. - Provided operational support, including
utilization reports, AHT reports, monthly reports,
team handling, and month-end closure
activities.
Education
Bachelor of Computer Applications (BCA) -
MARUTHUPANDIYAR COLLEGE
Thanjavur, India 04.2001 -
Skills
1 Customer service
2 Project management abilities
3 Staff supervision
4 Business development
5 Strategic thinking
6 Administration and reporting
7 Task prioritization
8 Active listening
9 Professionalism
10 Business analysis and reporting
11 Business planning
12 Performance management
13Plan projects
14 P&C Insurance, Annuities15 Learning and Development (L&D)16 Enterprise Risk and Compliance17 Transition18 Operations Management in P&C Insurance19 Client Management20 Training
Certification
Certified AINS 101
Timeline
Certified AINS 101
12-2025
ISO 31000
11-2025
Senior Process Associate
Tata Consultancy Services
02.2011 - 09.2015
Bachelor of Computer Applications (BCA) -
MARUTHUPANDIYAR COLLEGE
04.2001 -
Assistant Manager
Genpact Private Limited
2023 - Current
Senior Team Lead
SolartisTechnologyServices
2021 - 2023
SME
Managed Operations Within the Auto Insurance Claims Process, Ensuring Efficiency and Compliance. ✓ Successfully Transitioned 12+ Processes in P&C Insu
2015 - 2021