Manikanta Reddy Kolli
Hyderabad
Summary
Transitioning from Customer Services and seeking a full-time role in the field of Information Technology. 2 years 6 months of experience in KPO, problem solving, as Senior process consultant in Semi Voice process.
Recently completed the Google IT Support Professional Certificate an eight-month intensive IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes evaluative hands-on assessments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Process Consultant
Sagility India private limited
Hyderabad
08.2021 - 01.2024
- Analyze, modify and Authorize PHI by HIPPA Regulations Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
- Maintain user confidence and protect operations by keeping information confidential, effectively reaching production targets and maintaining good Client Quality Ratings.
Education
Bachelor of Science - Computer Science, Electronics And Mathematics
Aurora's Degree And P.G College
Hyderabad,India12-2020
Skills
- Data Analysis
- Customer Service
- Troubleshooting
- Network Protocols
- SQL
- Analytical Skills
- Debugging
- Problem Solving
- Active Directory
Certification
- Google IT Support Professional Certificate – Google
- MySQL Fundamentals - Solo learn.
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Senior Process Consultant
Sagility India private limited
08.2021 - 01.2024
Bachelor of Science - Computer Science, Electronics And Mathematics
Aurora's Degree And P.G College
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