Nitesh Tiwary
Hyderabad
Summary
Dynamic Senior Process Consultant at Y-Axis Solution Pvt Ltd., skilled in optimizing client immigration pathways through strategic data analysis and superior communication.
Overview
7
7
years of professional experience
Work History
Senior Process Consultant
Y- Axis Solution Pvt Ltd.
02.2021 - Current
- Provided end-to-end immigration consultancy services for both Canada and Australia, guiding clients through permanent residency pathways including Canada's Express Entry and Provincial Nominee Programs (PNPs), visit visa and Australia’s Skilled Independent (subclass 189), Skilled Nominated (subclass 190), Skilled Work Regional (subclass 491), Graduate Temporary (subclass 485/486), and Partner Visas and visit visa.
- Assessed client eligibility by evaluating personal, educational, and professional backgrounds to recommend suitable immigration programs, ensuring alignment with both Canadian (IRCC) and Australian (DHA) regulations.
- Advised clients on NOC (Canada) and ANZSCO (Australia) occupation codes based on experience, qualifications, and labor market demand.
- Guided clients through documentation requirements and preparation, including: Canada: Educational Credential Assessments (ECAs) through WES, ICAS, IQAS, or CES. Australia: Skills Assessments through authorities like ACS, VETASSESS, CPA Australia, CAANZ, IEA, IML, etc.
- Support included gathering academic transcripts, employment references, organization charts, resumes, language test results (IELTS/PTE), police clearance certificates, and proof of funds.
- Created and submitted Express Entry and PNP profiles (Canada) and EOI applications via SkillSelect (Australia), ensuring all submissions were timely and accurate.
- Advised clients on improving CRS scores (Canada) and GSM points (Australia) by suggesting strategies such as language test retakes, gaining additional experience, and seeking state/territory nominations.
- Communicated regularly with clients to address queries, manage expectations, and ensure smooth coordination throughout the PR lifecycle.
- Monitored and updated clients on the latest immigration policy changes, including CRS draw trends, SkillSelect invitation rounds, and assessing authority updates.
- Successfully submitted over 70+ ITA and PNP applications for Canada and supported numerous clients in completing EOI submissions, skills assessments, and visa lodgments for Australia.
- Contributed to internal process improvements, optimizing workflow efficiency and enhancing overall client service quality.
Collections Officer
L&T Financial Services Ltd.
Navi Mumbai
06.2018 - 08.2020
- Contacted customers in early delinquency buckets (X and 0–30 DPD) across loan products including Two-Wheeler Loans, Home Loans, Car Loans, and Loyalty Loans to ensure timely payment and prevent accounts from rolling into higher delinquency stages.
- Persuaded customers to make overdue payments by clearly explaining dues, penalties, and benefits of maintaining a clean credit history.
- Tracked daily collection status of allocated accounts and monitored progress toward resolution milestones.
- Recovered additional charges such as penal interest and late fees, ensuring accurate documentation of receipts.
- Secured Promises to Pay (PTP) from customers, arranged for payment pickups, and routed cases to appropriate outlets or branches as needed.
- Coordinated daily with Field Officers (FOS) to follow up on collection efforts and account updates.
- Ensured all payments collected by FOS were submitted in full to branch Customer Service Group (CSG) executives, maintaining accountability and audit readiness.
- Maintained and updated monthly MIS reports, providing account-level visibility on collection efforts and performance metrics.
Education
Diploma - Computer Engineering
Hindustan University
Chennai04-2015
HSC -
Bikram Vidyalaya
Howrah,WB04-2011
SSC -
Bikram Vidyalaya
Howrah,WB04-2009
Skills
- Communication
- Customer Service
- Problem-Solving
- Email Management
- AI Tools & Platforms
- Productivity Software
- Data Analysis in Excel
- Creative Tools
- Effective communication
- Attention to detail
Hobbies and Interests
- Cooking
- Cricket
- Music
- Internet surfing
Timeline
Senior Process Consultant
Y- Axis Solution Pvt Ltd.
02.2021 - Current
Collections Officer
L&T Financial Services Ltd.
06.2018 - 08.2020
Diploma - Computer Engineering
Hindustan University
HSC -
Bikram Vidyalaya
SSC -
Bikram Vidyalaya