Manikanta Sai Yalamanchili
Hyderabad
Summary
Dynamic professional with extensive experience at Sutherland Global, excelling in customer inquiry management and client relationship management. Proven track record in resolving complex issues, enhancing customer satisfaction, and optimizing product listings. Adept at cross-department collaboration and cost-comparison analysis, driving results through effective communication and strategic problem-solving.
Overview
4
4
years of professional experience
Work History
Senior Associate - CS - Voice
Sutherland Global Pvt Ltd
Hyderabad
01.2025 - Current
- Maintaining responsibility for all inquiries, concerns, and complaints, and resolving matters effectively to the satisfaction of customers.
- Resolving customer inquiries in a timely manner, while adhering to service level agreements.
- Conducting workflow analysis and cost-comparison analysis.
- Developing strategies for resolving difficult customer situations.
- Collaborating with other departments to resolve complex issues quickly.
- Followed up with customers after each interaction to ensure satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Catalog Associate
Amazon Development Center, India
Chennai
05.2021 - 05.2022
- Developed strategies for increasing sales of particular items in the catalog.
- Compiled product data and images for catalogs and other marketing materials.
- Maintained accurate inventory records using Amazon's e-commerce database system.
- Worked to optimize product listings for search visibility and customer engagement. This involves ensuring product titles and descriptions are concise, keyword-rich, and improve discoverability.
- Implemented quality control checks when receiving new product listings from vendors to ensure accuracy, completeness, and compliance with Amazon's guidelines and standards.
- Provided technical support related to products featured in the catalog.
Education
Master of Science - Project Management
Heriot Watt University
Edinburgh, Scotland, United Kingdom12-2020
Bachelor of Science - Civil Engineering
SRM University
Chennai, Tamilnadu, India06-2017
Skills
- Customer inquiry management (CIM)
- Client relationship management
- Customer satisfaction
- Cross-department collaboration
- Cost-comparison analysis
- Business Development
- Quality Assurance
- Effective communication
- Team collaboration
Accomplishments
- Employee of the Month - Amazon (Aug, 21)
- Employee of the Month - Amazon (Oct, 21)
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Affiliations
- Passion to drive cars
Timeline
Senior Associate - CS - Voice
Sutherland Global Pvt Ltd
01.2025 - Current
Catalog Associate
Amazon Development Center, India
05.2021 - 05.2022
Master of Science - Project Management
Heriot Watt University
Bachelor of Science - Civil Engineering
SRM University
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