Manikanta Swamy Garaga
Vijayawada
Summary
Logical Service Engineer with extraordinary troubleshooting and problem-solving skills. Offering over 09 years of experience performing equipment installation, inspection and assembly. Well-versed in monitoring installed equipment and maintaining equipment in proper condition.
Goal-oriented manager with distinguished experience in Service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
10
10
years of professional experience
Work History
Area Service Manager
Gilbarco Veeder-Root India Pvt.Ltd
Hyderabad
2022.09 - Current
- Communicated progress of monthly and quarterly initiatives to internal and external service teams.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coordinated staff service meetings to discuss developmental strategy, best practices and process improvements.
- Implemented systems and procedures to increase Sales
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed service procedures, policies and standards.
- Created and reviewed invoices to confirm accuracy.
- Monitored customer service operations to assess agent performance and provide feedback.
Service Engineer
The India Fitness Connect Pvt.ltd
Vijayawada
2017.12 - 2022.09
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Tested and checked performance of hardware and software programs.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Installed, configured and tested equipment on specialized platforms.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Managed maintenance activities, supervised staff and inspected equipment.
- Wrote and revised maintenance procedures.
- Checked, repaired and repacked survival equipment to meet specifications.
Operations Incharge
MIDCO Ltd
Hyderabad
2016.04 - 2017.12
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
Service Engineer
MIDCO Ltd
Miryalaguda
2012.12 - 2016.04
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Tested and checked performance of hardware and software programs.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Checked, repaired and repacked survival equipment to meet specifications.
- Wrote and revised maintenance procedures.
- Worked with diverse types of weather and ground conditions.
- Escalated and re-produced problem to internal development sources to reach solution.
- Installed, configured and tested equipment on specialized platforms.
- Worked cross-functionally within organization and external partners, integrators and vendors.
Education
Diploma - Electronics And Communications Engineering
Sai Krishna Polytechnic College
Viziyanagaram Skills
Equipment installationundefined
Languages
Telugu
Native Speaker
English
Intermediate
B1
Hindi
Intermediate
B1
Timeline
Area Service Manager
Gilbarco Veeder-Root India Pvt.Ltd
2022.09 - Current
Service Engineer
The India Fitness Connect Pvt.ltd
2017.12 - 2022.09
Operations Incharge
MIDCO Ltd
2016.04 - 2017.12
Service Engineer
MIDCO Ltd
2012.12 - 2016.04
Diploma - Electronics And Communications Engineering
Sai Krishna Polytechnic College
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