Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Manish

Hoshiarpur

Summary

Dynamic banking professional with extensive experience at IndusInd Bank, excelling in cash management and compliance oversight. Proven track record in enhancing customer satisfaction and driving service improvement through effective team management and training. Adept at financial analysis and building strong client relationships, ensuring operational excellence and regulatory adherence.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Deputy Branch Manager

IndusInd Bank
Hoshiarpur
08.2023 - Current
  • Assisted in daily branch operations and maintained high service standards.
  • Collaborated with team members to enhance customer satisfaction and service efficiency.
  • Managed cash flow and ensured compliance with banking policies and regulations.
  • Oversaw transaction processes and resolved customer inquiries effectively.
  • Analyzed account activities to identify opportunities for cross-selling financial services.
  • Implemented marketing initiatives to promote banking products and services locally.
  • Facilitated staff training sessions to improve product knowledge and customer engagement.
  • Resolved customer complaints promptly and professionally.
  • Monitored compliance with banking regulations and internal policies and procedures.
  • Conducted regular performance reviews with staff members to provide feedback and identify areas for improvement.
  • Managed daily branch operations including customer service, sales, teller transactions, and loan processing.
  • Participated in audits conducted by external regulatory agencies.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Customer Contact Center Personal Banker

HDFC BANK
Hoshiarpur
02.2021 - 08.2023
  • Assisted customers with account inquiries and transactions efficiently.
  • Processed loan applications and guided clients through requirements.
  • Educated customers on banking products and services available.
  • Processed deposits, withdrawals, transfers, payments, check cashing and other related transactions accurately and efficiently.
  • Performed regular follow-up calls with customers to ensure satisfaction with banking services provided.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Followed operational standards, promoting security, risk management and compliance.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Assisted and advised customers on using online and mobile banking systems.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Maintained position of trust and responsibility by keeping customer business confidential.
  • Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Received and counted daily inventories of cash, drafts and checks.

Education

M.Tech - Computer Science

IKG PUNJAB TECHNICAL UNIVERSITY
Jalandhar , India
06.2014 - 06.2017

B.Tech - Computer Science

IKG PUNJAB TECHNICAL UNIVERSITY
Jalandhar , India
04.2010 - 04.2014

Skills

  • Customer onboarding
  • Customer relationship management
  • Risk management
  • Performance evaluation
  • Team management
  • Compliance
  • Operations management
  • Training and mentoring
  • Performance review
  • Operational reports
  • Relationship building and management
  • Team supervision
  • Branch operations management

Languages

Punjabi
First Language
Hindi
Proficient (C2)
C2
English
Intermediate (B1)
B1

Certification

  • IRDA CERTIFIED
  • NISM V A CERTIFIED

Accomplishments

  • Getting 5 Rating continuously two years.
  • Got promoted in Fast Track program from DM to Manager and Promoted Deputy Branch Manger in IndusInd Bank Ltd
  • Trophy from Executive Director for Stupendous Performance in Liability Ka Superstar for exemplary performance in Liability with HDFC BANK
  • Trophy from Zonal Head for Stupendous Performance in Revenue Rev Up for exemplary performance in Revenue in consecutive months Dec and Jan with IndusInd Bank Ltd.
  • Trophy from Branch Banking Head for Stupendous Performance in Casa Liability for exemplary performance in CASA Liability in consecutive months Nov and Dec and Feb and Mar with IndusInd Bank ltd
  • Qualified 2 circle level and 9 central office level contests in IndusInd Bank ltd.

Timeline

Deputy Branch Manager

IndusInd Bank
08.2023 - Current

Customer Contact Center Personal Banker

HDFC BANK
02.2021 - 08.2023

M.Tech - Computer Science

IKG PUNJAB TECHNICAL UNIVERSITY
06.2014 - 06.2017

B.Tech - Computer Science

IKG PUNJAB TECHNICAL UNIVERSITY
04.2010 - 04.2014

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