Organized Deputy Branch Manager, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
7
7
Certifications
3
3
Languages
Work History
Deputy Branch Manager
ICICI BANK
02.2023 - Current
Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
Increased customer satisfaction with personalized service strategies and superior problem-solving skills.
Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
Complied with regulatory guidelines and requirements.
Fostered a positive work environment, leading to increased employee morale and productivity.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Consulted customers to boost product sales and services.
Performed banking, business administration and financial tasks to guarantee five-star service for clients.
RELATIONSHIP MANAGER
ICICI BANK LTD
01.2020 - 01.2023
Working in ICICI BANK LTD Mehsana, Ahmedabad as Senior Officer Value Banker, Designation - Customer Service Officer.
Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
Education
B.Com -
S.R.T.M.U
HSC - undefined
MAHARASHTA BOARD
SSC - undefined
MAHARASHTA BOARD
Master of Commerce -
DAYANAND COLLEGE OF LATUR
LATUR
04.2001 -
Skills
Team leadership
Operational efficiency management
Mentorship development
Workforce enhancement
Branch operations oversight
Customer support
Strategic relationship development
Regulatory compliance
Client acquisition strategies
Effective sales forecasting
Expertise in cash management
Customer onboarding
Informed decision-making
Certification
MS - CIT
Personal Information
Date of Birth: 11/20/98
Gender: Female
Nationality: Indian
Marital Status: Single
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and brief.
Current Job
Deputy Branch Manager, Latur location, since February 2023 till present.