Sathyamoorthi Udayachandran
Namakkal
Summary
Banking professional with experience at ICICI Bank Ltd,in regulatory compliance and client solutions. Proven track record in enhancing customer satisfaction and operational efficiency. Adept at team leadership and financial planning, driving significant improvements in branch performance and client relationships.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Deputy Branch Manager
ICICI Bank Ltd
Salem
2023.01 - Current
- Managed daily branch operations ensuring compliance with banking regulations and RBI Regulation
- Oversaw cash management processes ensuring accuracy and security.
- Implemented customer service strategies to improve client satisfaction.
- Led team meetings to discuss branch goals and operational improvements.
- Handholding employees reporting me and provide adequate training in all Bank products, Compliance and banking regulations for thier achievement in ratings and career growth
- Resolved customer complaints promptly and professionally.
- Need to Manage top 200 clients in our branch with networth value of 25 Cr and above by providing right solution's in offering best products based on thier needs
Branch Relationship Officer
Axis Bank Ltd
Perambalur
2021.05 - 2022.12
- Complete all day-to-day activities in handling Customer service and sell all banking products
- Handling existing customer portfolio including asset and Liabilities value to 5 Cr with 300 customers
- In Axis Bank worked in Perambalur Labbaikudikadu branch where most of clients NRI High Networth clients, so need to handle NRI clients to handhold them by giving right service and need to sell all investments loans,Third Party products like insurance Mutual Funds, Liabilities and Asset
Corporate Agency Manager
HDFC Life Insurance Ltd
Perambalur
2017.10 - 2021.05
- Managed relationship in HDFC Bank Channel to enhance collaboration to sell insurance
- Trained and mentored Bank employees in sales techniques and product knowledge.
- Developed strategic marketing plans to promote insurance products effectively.
- Cross sell Bank HDFC Bank products effectively to get a insurance leads from bank employees
- Created financial plans for clients and monitored their progress.
Education
Bachelor of Engineering - Computer Engineering
Velammal Engineering College
Chennai, India 2011.06 - 2014.05
Skills
- Regulatory compliance
- Cash management
- Client solutions
- Customer service strategies
- Financial planning
- Customer relationship management
- Team leadership
- Operational improvement
- Team management
- Branch operations management
Languages
Tamil
First Language
English
Beginner (A1)
A1
Timeline
Deputy Branch Manager
ICICI Bank Ltd
2023.01 - Current
Branch Relationship Officer
Axis Bank Ltd
2021.05 - 2022.12
Corporate Agency Manager
HDFC Life Insurance Ltd
2017.10 - 2021.05
Bachelor of Engineering - Computer Engineering
Velammal Engineering College
2011.06 - 2014.05