Karthick S
Chennai
Summary
Customer-Focused Professional experienced in enhancing customer satisfaction and driving positive outcomes. Delivered exceptional service while leading branch staff to exceed sales goals through strong interpersonal skills and effective problem-solving. A result-oriented professional with over 14.1years of rich experience in Banking Sales & operational expertise.
• Presently associated with ICICI Bank Ltd as Deputy Bank Manager for 2.6years & As Senior Relationship Manager for past 2.7years
Overview
1
1
Language
1
1
Certification
3
3
years of post-secondary education
14
14
years of professional experience
Work History
Deputy Branch Manager
ICICI BANK LTD
Chennai
05.2021 - Current
• joining 19/05/2021
Accountable for day-to-day operations of Branch.
• Acted as the primary auditor and controller for AML & KYC compliance by reviewing, tracking, monitoring, and self-auditing accounts sourced by the team to maintain 100% KYC compliance.
• Enhanced due diligence for high value transactions.
• Single point of contact for key HNI customers on service / business relationship.
• Manage end to end process including workforce planning, recruitment, performance management and all people
• Lead and develop an effective team through communication, performance management, development plans.
- Coordinated compliance checks to meet regulatory requirements and standards
- JL process / monthly self audit/ daily transaction verification/ SQL and etc
- Monitored compliance with banking regulations and internal policies and procedures.
- Managed client relationships and ensured satisfaction with banking services.
- Resolved client inquiries and issues promptly
- Developed and managed client portfolio, strengthening long-term relationships and enhancing customer loyalty.
- Resolved customer inquiries or complaints promptly and efficiently in accordance with established guidelines.
- Identified new business opportunities through market research, contributing to strategic growth initiatives
Relationship Officer
KOTAK BANK LTD
Chennai,Tamil Nadu
11.2019 - 05.2021
- Joining 14/11/2019 reliving 06/05/2021
- Managed client relationships to enhance customer satisfaction
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products
- Meeting the portfolio Customers on regular basis for generating leads for cross sale product
- Maintaining portfolio book growth
- Bringing CASA value from external funds
- Targeted products are LI MF SIP DEMAT
- Participating LI contest
Client Relationship Partner
YES BANK LTD
Chennai
12.2016 - 11.2019
- Joining 26/12/2016 reliving 12/11/19
- CASA acquisition and bring CASA value
- Supported cross sale product for branch business no
- Regular basis LI activation and targeting for higher incentive
- Sourced new sales opportunities through inbound lead follow-up.
- Used cold calling and Industrial activity for CA and Asset product
- Frequent ATM activities for CASA and other product
Sales Officer
HDFC BANK LTD
Chennai
06.2012 - 12.2016
- Joining 23/06/2012 reliving 15/12/2016
- Sourcing demat and trading Accounts
- Handling branch demat no's
- Doing cross sales LI CA SA SIP
- Conducting business activities for lead generation of Asset Liabilities Fee products
Education
Bachelor of Arts - B.com
Mohammed Sathak Arts And Science College
Chennai, India 06.2007 - 07.2010
Skills
- Loan processing
- Customer relationship management
- Sales performance analysis
- Business development
- KYC compliance
- AML compliance
- Branch operations oversight
- Client relationship management
- Regulatory compliance
- Risk assessment
- Operations management
- Service improvement
- Cross-functional collaboration
- Team leadership
- Customer service
- Loan product knowledge
- Regular LI activation with Good value
Certification
- NISM V
Accomplishments
- Singapore contest achieved at YES BANK in life insurance and received awards from senior management for achieving across product
- In KOTAK BANK consecutively achieved MF SIP LI and Book growth in mapped book
- In ICICI every month life insurance average 5 to 10lacs cheque value MF value 20 to 30lacs Sip value of 25k FD 50L to 1CR were achieved
- Got promotion from Senior Relationship Manager To Deputy Bank Manager in ICICI BANK
- Consecutively achieved in JL businesses
- Driven FD month on month 2Cr
- Asset activation regularly HL,AL,BIL
Languages
Tamil
First Language
Timeline
Deputy Branch Manager
ICICI BANK LTD
05.2021 - Current
Relationship Officer
KOTAK BANK LTD
11.2019 - 05.2021
Client Relationship Partner
YES BANK LTD
12.2016 - 11.2019
Sales Officer
HDFC BANK LTD
06.2012 - 12.2016
Bachelor of Arts - B.com
Mohammed Sathak Arts And Science College
06.2007 - 07.2010