Ketan Raval
Indore
Summary
Dynamic banking professional with extensive experience at ICICI BANK LTD, excelling in banking compliance and customer relationship management. Proven track record in enhancing customer service and driving revenue growth through innovative sales strategies. Strong team leader adept at resolving complex issues and optimizing branch operations for maximum efficiency.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
Deputy Branch Manager
ICICI BANK LTD
Pithampur Sec 3
02.2022 - Current
- Supervised daily operations and ensured compliance with banking regulations.
- Coordinated staff schedules and managed branch workflow efficiency.
- Assisted in developing strategies to enhance customer service experiences.
- Resolved customer complaints promptly and professionally.
- Managed daily branch operations including customer service, sales, teller transactions, and loan processing.
- Maintained contact with local businesses to promote bank services and increase customer base.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Designed sales and service strategies to improve revenue and retention.
Financial and Banking Analyst
Mangal Auto Pvt Ltd
Indore
03.2015 - 01.2022
- Analyzed financial data to identify trends and support investment decisions.
- Prepared detailed reports on banking performance for management review.
- Collaborated with teams to develop strategies for risk management initiatives.
- Advised clients on complex financial matters such as taxation rules, estate planning strategies.
- Analyzed financial statements and identified trends in profitability, liquidity, and capital structure.
Education
Batchler of Commerce (Bcom with Taxation) -
DAVV UNIVERSITY
Indore 05.2009 - 06.2012
RRMB GUJARATI HS SCHOOL
IndoreRRMB GUJARATI HS SCHOOL
IndoreSkills
- Banking compliance
- Cash management
- Customer relationship management
- Loan processing
- Team leadership
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Gujarati
Advanced (C1)
C1
Certification
NISM MUTUAL FUND CERTIFICATION
Personal information
Father name : Kirti Raval
Mother name : LT. Alka Raval
Address : 109-110 Geeta Nagar near
Lalaram nagar,Indore,(MP)
DOB. : 13-03-1992
Marital Status : Married
Declaration
I do hereby declare that the particulars of information and facts stated herein above are true and correct to the best of my knowledge and belief.
Timeline
Deputy Branch Manager
ICICI BANK LTD
02.2022 - Current
Financial and Banking Analyst
Mangal Auto Pvt Ltd
03.2015 - 01.2022
Batchler of Commerce (Bcom with Taxation) -
DAVV UNIVERSITY
05.2009 - 06.2012
RRMB GUJARATI HS SCHOOL
RRMB GUJARATI HS SCHOOL