Komal Gupta

• Managed end-to-end branch operations, handling cash and non-cash transactions with high accuracy.
• Supervised team of 10 staff, driving productivity and service efficiency improvements.
• Ensured 100% compliance with RBI guidelines and internal controls, achieving top audit ratings.
• Expanded accounts and acquired new clients through cross-selling, contributing to CASA growth.
• Resolved customer complaints and coordinated with internal teams to minimize escalations.
• Assisted in budget preparation and monitored expenses during branch manager absences.
• Oversaw gold loan processes and managed shortages related to locker facilities.
• Handled monthly transaction volumes of ₹200–250 crore while maintaining operational integrity.

Project managed at ICICI Bank

• Amazon credit card

Facilitated onboarding process for Amazon credit card holders to ICICI Bank savings accounts.

• ICICI Manipal Probationary Officer Training program.

Facilitated candidate arrangements for probationary officer program, covering 68th to 80th batches.

• Verified onboarding documents to ensure compliance with organizational standards.

• Oversaw maintenance operations and coordinated with contractors to enhance service quality.
• Marketed company properties via Bayut.com, Property Finder, and Dubizzle.
• Marketed company properties through Bayut.com, Property Finder, and Dubizzle to increase visibility.
• Maintained strong client relationships, contributing to high customer retention rates.

• Coordinated outsourced maintenance contractors and operations to ensure timely service delivery.
• Coordinated outsourced maintenance contractors and operations, ensuring timely service delivery and adherence to service standards.
• Prepared monthly maintenance reports to track progress and enhance communication among stakeholders.

• Conducted regular property inspections, reducing tenant complaints by 20%.
• Conducted regular property inspections, leading to 20% reduction in tenant complaints.
• Developed standardized financial reporting with finance department to improve clarity and consistency.