GOPINATHAN P
TIRUVANNAMALAI
Summary
Dynamic professional with extensive branch operations experience at ICICI Bank, specializing in regulatory compliance and customer service. Demonstrated success in relationship building and business development, enhancing client loyalty and satisfaction. Skilled in loan processing, effectively addressing diverse financial needs through strong connections.
Overview
9
9
years of professional experience
Work History
Deputy Branch Manager
ICICI BANK
KADALADI
05.2023 - Current
- Managed daily branch operations including customer service, sales, teller transactions, and loan processing.
- Monitored compliance with banking regulations and internal policies and procedures.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Customer Relationship Executive
RELIANCE DIGITAL
TIRUVANNAMALAI
10.2019 - 04.2023
- Provided technical support to customers in resolving issues related to products or services.
- Created and maintained customer databases, segmenting customers into different categories based on their needs.
- Supported sales team members to drive growth and development.
Assistant Professor
SRM UNIVERSITY
CHENNAI
06.2017 - 11.2018
- Mentored students and communicated internship and employment opportunities
- Proctored exams and provided remediation for learning improvement goals.
- Helped struggling students by providing support outside of classrooms and consistently checking in on progress
Assistant Professor
IFET ENGINEERING COLLEGE
VILLUPURAM
06.2016 - 05.2017
- Contributed to campus activities to promote College image.
- Created materials and exercises to illustrate application of course concepts.
- Supported weekly planning of Mechanical Engineering, contributing to student engagement, comprehension and learning objectives.
Education
Master of Engineering - MANUFATURING ENGINEERING
S.S.N College of Engineering
CHENNAI06-2016
Bachelor of Engineering - Mechanical Engineering
Adhiparasakthi Engineering College
MELMARUVATHUR04-2014
Skills
- Branch operations
- Regulatory compliance
- Customer service
- Loan processing
- Business development
- Relationship building
Accomplishments
Awarded as the best support person in Reliance Digital
Languages
Tamil
First Language
English
Proficient (C2)
C2
INTERESTS
- Listening Music
- Learning Latest Technology
Timeline
Deputy Branch Manager
ICICI BANK
05.2023 - Current
Customer Relationship Executive
RELIANCE DIGITAL
10.2019 - 04.2023
Assistant Professor
SRM UNIVERSITY
06.2017 - 11.2018
Assistant Professor
IFET ENGINEERING COLLEGE
06.2016 - 05.2017
Master of Engineering - MANUFATURING ENGINEERING
S.S.N College of Engineering
Bachelor of Engineering - Mechanical Engineering
Adhiparasakthi Engineering College
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