Manish Arya
Sangam Vihar
Summary
Dynamic Assistant Manager with extensive experience at Globe Capital Market Ltd, excelling in franchise coordination and compliance. Proven ability in advanced Excel and customer service, effectively training teams and enhancing operational efficiency. Recognized for resolving complex inquiries and maintaining high-quality service standards, driving client satisfaction and loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Globe Capital Market Ltd
New Delhi
09.2023 - Current
- Coordinated franchise communications to ensure prompt responses to inquiries.
- Conducted training sessions for new franchises on policies, software, and internal processes.
- Maintained accurate transaction records and compliance documentation.
- Managed installations and queries regarding ODIN, Voice Logger, and Mobile Recording Software.
- Addressed inquiries related to KYC, Modification KYC, and Online Account Opening.
- Understood processes for opening new franchise tags and overseeing account closures.
- Handled RMS-related queries, and managed calls and emails regarding MTF Debit, merging shortages, and MTF Pledging.
- Arranged feedback calls for clients and mailed welcome materials to newly opened franchises.
- Maintain the Welcome Call, Account Closure, Account Shifting, Feedback Call, and Bank Statement MIS on a daily basis.
Assistant Manager (Account Opening)
Axis Bank
Noida
09.2020 - 08.2023
- Checking Documents.
- Doing Accounts scrutiny ( Saving, Salary, Kirishi, Minor, Senior Citizen, Land, Burgundy, Sole Rkyc )
- Checking Current Account Documents.
- Checking Existing Applicant Details on “Finacle”
- Checking Modification Data and Upload Document
- Solving Rejection over Mail and Call.
- Team Coordinate.
- File distribution.
- Working on Data in Excel.
Associate
Paytm
Noida
04.2019 - 06.2020
- Checking Documents for On-Boarding.
- On-board Merchants through "Salesforce".
- Create Merchants Accounts.
- Updating Details in Accounts as per Merchants.
- Creating MIS Report in daily Basis for Brands (Mother Dairy, Amul, Mother dairy SAFAL, Vadilal, Verka, Epigamia, Hutsun Agro).
- Creating Monthly Invoices for Brands.
- Solving Merchant Settlement Issues.
- Coordinate with Brand's officer.
- QR Sticker Deployment.
- Mapping QR Sticker.
- Evaluated customer information to explore issues, develop potential solutions and maintain high- quality service.
Executive
Almondz Global Securities Ltd
New Delhi
09.2016 - 03.2019
- Documents Process for Account Open.
- Open Demat, Trading and commodities Account for Individual & Non-Individual.
- Punching clients Details in E-stock software.
- Generating New CKYC of Clients.
- Upload Clients Docs in CVL KRA Platform.
- Generating UCC (Unique Client code) of clients.
- Brokerage Updating of clients.
- Solve TLs / Clients Queries.
- Create Client MIS Report on daily basis.
Education
Bachelor of Science - Electronics (honours)
Acharya Narendra Dev College University Of Delhi
New Delhi, Delhi05.2015
Skills
- Advanced Excel
- Computer competencies
- Preparing reports
- Customer service
- Communication skills
- Microsoft applications proficiency
- Salesforce
- Cataloguing
- Team management
- Franchise coordination
- Account management
- Software training
Certification
- Advanced Excel, 10/01/18
- NETLINK, 10/01/17
- "O" Level Training, 06/01/15
Personal Information
- Date of Birth: 09/29/92
- Marital Status: Married
References
References available upon request.
Timeline
Assistant Manager
Globe Capital Market Ltd
09.2023 - Current
Assistant Manager (Account Opening)
Axis Bank
09.2020 - 08.2023
Associate
Paytm
04.2019 - 06.2020
Executive
Almondz Global Securities Ltd
09.2016 - 03.2019
Bachelor of Science - Electronics (honours)
Acharya Narendra Dev College University Of Delhi
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