Manish Bhati
New Delhi
Summary
Experienced Hospitality Associate with 4+ years of customer service experience in the hospitality industry. Proven track record for providing outstanding guest service and ensuring guest satisfaction.
Overview
5
5
years of professional experience
Work History
Front Office Associate
ITC Maurya Hotel
Delhi
06.2024 - 04.2026
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Handled guest inquiries and resolved issues promptly and professionally.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed payments accurately using hotel management software systems.
- Handled cash payments for guest transactions accurately and efficiently.
Front Desk Associate
Radisson Blu Marina
New Delhi
12.2022 - 05.2024
- Successfully manage and process all check-ins/check-outs
- Ensured adherence to quality standards, enhancing guest satisfaction
- Develop strong relationships with customers by providing outstanding service and exceeding customer expectations
- Ensure adherence to quality expectations and standards
- Complete cashier and closing reports and ensure discounts and benefits are applied to the Radisson Reward Members as per membership level
- Process all payment types, such as room charges, cash, debit or credit
- Addressed and resolved guests' needs, complaints, and concerns promptly to maintain high service levels
- Fostered customer relationships through exceptional service, consistently exceeding expectations
Front Office Receptionist
Movenpick By Accor Hotel
Kuwait
10.2021 - 11.2022
- Greeted and acknowledged all guests per company standards, facilitating smooth front desk operations
- Handled check-ins and check-outs efficiently, ensuring seamless guest transitions
- Anticipate and respond to day-to-day calls, guest queries and service needs
- Managed room assignments to optimize occupancy and guest satisfaction
- Handled final billing procedures for guests to facilitate smooth check-out experience
Education
BTS - Tourism of Studies
IGNOU
B.A. - Hospitality Management
University of West London at IIHM
Advance Diploma - Hotel Management
IIHM
DelhiHigher Secondary -
Central Board of Secondary Education Board
Skills
- Opera
- Simphony
- Customer service
- Interpersonal skills
- Communication
- Time management
- Adaptability
- Team player
- Problem-solving
- Organizational skills
- Attention to detail
Languages
- Hindi, Native Speaker
- English, Fluent
- Arabic, Basic
Personal Information
- Hindi, Native Speaker
- English, Fluent
- Arabic, Basic
Timeline
Front Office Associate
ITC Maurya Hotel
06.2024 - 04.2026
Front Desk Associate
Radisson Blu Marina
12.2022 - 05.2024
Front Office Receptionist
Movenpick By Accor Hotel
10.2021 - 11.2022
BTS - Tourism of Studies
IGNOU
B.A. - Hospitality Management
University of West London at IIHM
Advance Diploma - Hotel Management
IIHM
Higher Secondary -
Central Board of Secondary Education Board