MS Office
Manish Gurung
Assistant Manager Reservation
Dhading
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Assistant Manager Reservations
St Regis Mumbai
Mumbai
05.2023 - Current
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Reservation Executive
Fairfield By Marriott Kolkata
Kolkata
02.2021 - 04.2023
- Maximized revenue by turning simple inquiries into reservations.
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Collaborated with Front Office department personnel to convey guest needs and achieve smooth arrivals.
- Documented all customer and booking information in Software.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided customers with information about availability and pricing.
- Collaborated with various departments personnel to convey guest needs and achieve smooth arrivals.
- Resolved various issues and discrepancies for customers.
- Worked closely with front desk to achieve full occupancy of property.
- Handled billing information over phone.
- Handled reservations and answered questions from interested patrons for busy 182-room hotel.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Reservation Associate
Courtyard By Marriott Gurugram
Gurugram
11.2018 - 02.2021
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Handled reservations and answered questions from interested patrons for busy 198-room hotel.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Worked closely with front desk to achieve full occupancy of property.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Education
Diploma - Hotel Management
Radiance Institute of Management And Studies
Dehradun 07.2016 - 08.2017
Secondary School - General Studies
Army School Clement Town
Dehradun 04.2011 - 03.2012
High School - Commerce
GRG Academy Niranjanpur
Dehradun 04.2013 - 03.2014
Skills
Employee performance evaluations
Recruiting and interviewing
Negotiation
Staff Management
Training
Consulting
Operations management
Staff supervision
Software
Opera PMS
Interests
Reading Fiction novels
Traveling to new places
Timeline
Assistant Manager Reservations
St Regis Mumbai
05.2023 - Current
Reservation Executive
Fairfield By Marriott Kolkata
02.2021 - 04.2023
Reservation Associate
Courtyard By Marriott Gurugram
11.2018 - 02.2021
Diploma - Hotel Management
Radiance Institute of Management And Studies
07.2016 - 08.2017
High School - Commerce
GRG Academy Niranjanpur
04.2013 - 03.2014
Secondary School - General Studies
Army School Clement Town
04.2011 - 03.2012