MS Office
Manish Gurung
Assistant Manager Reservation
Dhading
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Assistant Manager Reservations
St Regis Mumbai
Mumbai
05.2023 - Current
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Reservation Executive
Fairfield By Marriott Kolkata
Kolkata
02.2021 - 04.2023
- Maximized revenue by turning simple inquiries into reservations.
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Collaborated with Front Office department personnel to convey guest needs and achieve smooth arrivals.
- Documented all customer and booking information in Software.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided customers with information about availability and pricing.
- Collaborated with various departments personnel to convey guest needs and achieve smooth arrivals.
- Resolved various issues and discrepancies for customers.
- Worked closely with front desk to achieve full occupancy of property.
- Handled billing information over phone.
- Handled reservations and answered questions from interested patrons for busy 182-room hotel.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Reservation Associate
Courtyard By Marriott Gurugram
Gurugram
11.2018 - 02.2021
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Handled reservations and answered questions from interested patrons for busy 198-room hotel.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Worked closely with front desk to achieve full occupancy of property.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Education
Diploma - Hotel Management
Radiance Institute of Management And Studies
Dehradun 07.2016 - 08.2017
Secondary School - General Studies
Army School Clement Town
Dehradun 04.2011 - 03.2012
High School - Commerce
GRG Academy Niranjanpur
Dehradun 04.2013 - 03.2014
Skills
Employee performance evaluations
Software
Opera PMS
Interests
Reading Fiction novels
Traveling to new places
Timeline
Assistant Manager Reservations
St Regis Mumbai
05.2023 - Current
Reservation Executive
Fairfield By Marriott Kolkata
02.2021 - 04.2023
Reservation Associate
Courtyard By Marriott Gurugram
11.2018 - 02.2021
Diploma - Hotel Management
Radiance Institute of Management And Studies
07.2016 - 08.2017
High School - Commerce
GRG Academy Niranjanpur
04.2013 - 03.2014
Secondary School - General Studies
Army School Clement Town
04.2011 - 03.2012
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