Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Hi, I’m

MANISH INGOLE

Country Business Manager
Mumbai,MH

Summary

Successfully led and directed end-to-end Sales, Service Delivery, and Business Development operations across various technical domains for over 30 years Proven success in developing new business and managing sales cycles through effective forecasting, pricing, rate management & distribution channel mix and closed deals while developing strong client relationships Built Sales infrastructure from the ground up, expanded penetration in new markets, and delivered immediate results producing new business while directing business development, deal organization, and built credibility & rapport with new and existing customer stakeholders Directed and managed the business’s brand strategy as well as corresponded brand elements to maximize the brand’s equity through media planning, creative development, metrics, market research, and vendor management Formulated & implemented strategic growth plans, managed profitability & corporate business goals, provided leadership across financial functions, made recommendations to the Board while setting-up objectives, in-line with organizational objectives Extensive project management & governance experience; proficient in grasping big picture, conceptualizing, developing, implementing solutions, and partnering closely with stakeholders to achieve higher level of efficiency & effectiveness Developed business plan and managed P&L; participated in monthly, quarterly and annual forecast/budgets and financial reporting Led all operational aspects of Managed Services by ensuring stable, robust & scalable operational processes to support public, hybrid and private delivery models with an innovative and forward-looking on-demand platform of services Achieved significant milestones in the current role, including driving successful transitions, optimizing program performance, and establishing steady-state operations, resulting in cost savings and increased efficiency Proficient in managing & leading teams for running successful process operations and experience of developing procedures, service standards for business excellence

Overview

31
years of professional experience
2012
years of post-secondary education
8
Certifications
3
Languages

Work History

Lenovo Global Technology India Pvt. Ltd.
Mumbai, Maharashtra

Country Business Head Enterprise Services
10.2014 - 08.2023

Job overview

  • Spearheading the entire spectrum of state-of-the-art Technology Solutions Selling across organization on IaaS, SaaS Technologies within IT & ITeS Domain including IT Maintenance Services, Professional Services & Sustainability Services
  • Propelling business expansion and revolutionize the brand's presence in the region, leading to a substantial annual turnover in line with organization growth
  • Formulating and executing strategic plans to enhance operations, optimize resource utilization, and achieving sales, collection, and contribution targets
  • Steering process transition initiatives, assessing business requirements, adhering to set SOPs & SLAs, and maintaining CTQ targets
  • Maximizing revenue opportunities through effective forecasting, gap analysis, market analysis, optimal business and distribution channel mix
  • Managing business with broad range of high value, complex solutions covering IT applications, infrastructure, networks, consultancy and professional services
  • Owning the product’s strategy, developing & maintaining the product roadmap, and conveying the roadmap to the development team to ensure they build the product according to plan
  • Delivering a high-quality customer experience, elevating customer satisfaction, while adhering to SLAs & work process
  • Providing innovative solutions for diverse needs, encompassing competitive pricing strategies, market analysis, employee resourcing, and distribution infrastructures
  • Guiding high-performing cross-functional teams & supervising multiple stakeholders across leadership & engagements
  • Received Best Individual Performance in Q2 2019
  • Got Best Team Performance Award in Q1 and Q2 for the year 2017-18
  • Achieved President Award for Services sales excellence in 2015
  • Received Best Individual Performance for the year 2014-15
  • Attained outstanding customer satisfaction ratings, consistently surpassed 97% for the past 9 years
  • Achieved multiple awards at country level for maintaining the high profitability
  • Attained a steady annual business growth rate of 10% year after year
  • Set and monitored annual budgets for departments and entire business.
  • Enhanced customer satisfaction with timely response to issues and proactive problem-solving measures.
  • Developed and implemented successful strategies for building company sales.
  • Expanded market reach by identifying and pursuing new business opportunities.
  • Increased revenue by developing and implementing strategic sales initiatives.
  • Launched new products or services that contributed significantly to the company''s bottom line while maintaining a strong competitive edge.
  • Cultivated a positive work environment that promoted employee engagement, teamwork, and high levels of job satisfaction.
  • Developed high-performing team members through effective coaching, mentoring, and performance evaluations.
  • Negotiated favorable contracts with vendors, reducing operational costs and fostering long-term partnerships.
  • Streamlined costs through proactive examination and improvement of operations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

IBM India Pvt. Ltd.
Mumbai, Maharashtra

Country Business Manager
01.2008 - 09.2014

Job overview

  • Managed services business for ISA, responsible for identifying and closing services opportunities and structured deals with vendors/OEMs
  • Increased overall share of services market in the geography and generated services business for networking, servers, and software
  • Generated new service sales through maintenance and one-time services, resulted in maximized revenue growth
  • Took end-to-end responsibility for key accounts and delivered superior service, maintained service level agreements and ensured customer delight
  • Created and maintained account plans for existing customers, highlighted profile, share, and value opportunities
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.

IBM India Pvt. Ltd.

Regional Business Manager
01.2004 - 12.2007

Job overview

  • Focused on growing key accounts and engaged target executives by developing, executing, sustaining, and measuring strategic sales & marketing programs
  • Devised & effectuated go-to-market strategy of introducing products to win beneficial deals; pioneered business development to enhance revenues by identifying market opportunities

IBM India Pvt. Ltd.

Regional ASP Manager
01.2002 - 12.2003

Job overview

  • Managed sales pipeline, forecasted monthly sales and identified new business opportunities; developed working relationships with partners to build business
  • Conducted daily performance audits, tracked sales performance, and provided coaching to improve results and drove continuous growth

IBM India Pvt. Ltd.

Project Manager
12.2000 - 12.2001

Job overview

  • Worked as the primary point of contact for all project activities, and collaborated closely with Delivery Managers to ensure seamless project execution

Thakral Computers Pvt. Ltd.

Project Manager
04.1998 - 11.2000

Job overview

Compushop Techno (I) Pvt. Ltd.

Customer Support Manager
06.1992 - 03.1998

Job overview

Education

ISPS

MBA/PGDM

University Overview

Business Administration

Diploma

University Overview

Nagpur University

B.Tech.

University Overview

Skills

Strategic Partner Management

Certification

Nortel Certified, Installation and Maintenance of EPAX Range of Products (81C-11 C)

Personal Information

Personal Information
Date of Birth: 12/20/69

Timeline

Country Business Head Enterprise Services
Lenovo Global Technology India Pvt. Ltd.
10.2014 - 08.2023
Country Business Manager
IBM India Pvt. Ltd.
01.2008 - 09.2014
Regional Business Manager
IBM India Pvt. Ltd.
01.2004 - 12.2007
Regional ASP Manager
IBM India Pvt. Ltd.
01.2002 - 12.2003
Project Manager
IBM India Pvt. Ltd.
12.2000 - 12.2001
Project Manager
Thakral Computers Pvt. Ltd.
04.1998 - 11.2000
Customer Support Manager
Compushop Techno (I) Pvt. Ltd.
06.1992 - 03.1998
Business Administration
Diploma
01.2004
Nagpur University
B.Tech.
01.1992
ISPS
MBA/PGDM
01.2012
MANISH INGOLECountry Business Manager