I am an innovative problem-solver and product creator, with a background in entrepreneurship . I am naturally driven to generate ideas and comprehending the big picture - simplifying complexities and bring order to chaos - breaking down vague goals into actionable tasks. I am a self-taught Product Manager and design expert , particularly UI/UX design . I have a track record of developing B2C products that have reached over a million users, and B2B products for 1500+ companies.
Hi, I’m
Manish Kumar
Product Manager
New Delhi
Summary
Overview
9
years of professional experience
2
years of post-secondary education
Work History
Trica by LetsVentureBangalore
Product Manager
07.2022 - Current
Job overview
- Led the development and launch of industry leading new design for the product, leading to a 30% increase in customer happiness score
- Scaled Trica equity from 700 to 1250+ customers within 6 months which include Amagi, WhatFix, MedikaBazaar, Infra.Market, etc by launching strategic features
- Reduced support tickets by 40% through ticket analysis and building requirements to product features
- Managed stakeholder communication and cross-functional teams like design, sales, marketing, tech and customer support to launch product & features on time
- Liaised with clients to better understand business requirements and the current market landscape to prioritize roadmap and achieve product goals and metrics
PhoneCurry.comNew Delhi
Co-founder & Product Manager
07.2016 - 02.2021
Job overview
- As a Co-founder and Product Manager at PhoneCurry.com, I played a key role in driving the company's B2C business, including making key business decisions, future planning, and overall product management.
- Led the development and launch of a new B2B SaaS product that provided real-time sales data and KPIs to Mobile OEMs, resulting in a potential yearly revenue generation of over Rs 2 crores .
- Successfully grew the number of monthly active users from 150k to 750k within a year by implementing a user referral program and mobile giveaways, utilizing best practices in product management.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Researched and established a Mobile Processor Ranking system that ranked #1 on Google , resulting in a 3x YoY increase in organic user growth through strategic analysis and development.
Joe Hukum (Acquired by freshworks)Gurgaon
Operations Manager
01.2016 - 07.2016
Job overview
- Managed a fulfillment and delivery team and a third party delivery team from LogiNext
- Analyzed operation cost and improved efficiency by 60% through strategic planning of routes and tasks
iEnergizerNoida
Customer Service Executive
06.2014 - 07.2015
Job overview
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via email or online chat.
Education
Delhi UniversityDelhi
Bachelor of Arts from History
07.2016 - 12.2018
University Overview
Dropped out after the second year
Skills
Market Researchundefined
Timeline
Product Manager
Trica by LetsVenture
07.2022 - Current
Co-founder & Product Manager
PhoneCurry.com
07.2016 - 02.2021
Delhi University
Bachelor of Arts from History
07.2016 - 12.2018
Operations Manager
Joe Hukum (Acquired by freshworks)
01.2016 - 07.2016
Customer Service Executive
iEnergizer
06.2014 - 07.2015
Strengths
Strengths
- Outstanding intellectual abilities
- Excellent user behavior understanding
- Strategic & analytical thinking
- Demonstrated leadership
- Entrepreneurial spirit
Strengths
Strengths
- Outstanding intellectual abilities
- Excellent user behavior understanding
- Strategic & analytical thinking
- Demonstrated leadership
- Entrepreneurial spirit
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