Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
MANISH KUMAR

MANISH KUMAR

Business Analyst
Delhi

Summary

Experienced business analyst skilled in gathering, analyzing and documenting business requirements and developing Business Requirement Documents and Functional Requirement Specifications.

Overview

12
12
years of professional experience
3
3
Certifications

Work History

Program Delivery Manager / Business Analyst

BRITISH TELECOMMUNICATIONS
Gurgaon
09.2015 - Current
  • Collaborates with cross-functional team, including developers, software architects and services, to propose system solutions
  • Analyze and validate the requirements for changes in business processes, information systems, and policies to maximize business impact
  • Visualize process changes in collaboration with business stakeholders and Robotic Process Automation (RPA) team by developing as-in and to-be process flows
  • Perform requirement gathering and maintain business requirements specification documents (PDD/SDD/Process Map etc.)
  • Identify the steps to support the implementation of new tools/automation
  • Take ownership and prioritizing product, access, compliance requirements for projects

Corporate Escalation Executive

HCL INFOSYSTEMS LTD
01.2014 - 06.2015
  • Handling corporate escalation via all different channels i.e
  • FB, Twitter etc
  • For various Smart phones/HCL Products
  • Handling Legal complaints from customer and corporates
  • Analyzing route cause for customer escalation
  • Work Allocation and maintaining daily tracker.

Senior Contact Associate

JINDAL INTELLICOM LTD
04.2011 - 01.2014
  • Responsible for handling US Customer service
  • Resolving queries via Email and Calls
  • Maintaining Order record and Payment schedule for the process
  • Attending supervisor Calls and Escalation Email.

Education

BBA - Marketing & Finance

TMBU

XII (PCM) - undefined

Bihar Board

Skills

Agile Project Management

undefined

Certification

PMI Agile Certified Practitioner (PMI-ACP)®

Timeline

PMI Agile Certified Practitioner (PMI-ACP)®

04-2023

Lean Six Sigma Green Belt

09-2022

Lean Foundation

05-2021

Program Delivery Manager / Business Analyst

BRITISH TELECOMMUNICATIONS
09.2015 - Current

Corporate Escalation Executive

HCL INFOSYSTEMS LTD
01.2014 - 06.2015

Senior Contact Associate

JINDAL INTELLICOM LTD
04.2011 - 01.2014

BBA - Marketing & Finance

TMBU

XII (PCM) - undefined

Bihar Board

Similar Profiles

CREATE PROFILE
MANISH KUMARBusiness Analyst