SHAILESH SUYAL
Noida
Summary
Program Manager & Agile Delivery Leader with 20+ years of IT and Telecom experience, delivering large-scale transformation programs, cloud migrations, and SAFe Agile implementations across telecom, FSI, and enterprise environments. Strong telecom background with earlier experience in Java development and cloud architecture.
Experienced in GenAI-enabled delivery improvements, including AI-based project tracking, governance, and resource onboarding. Certified Google Project Manager, PMP, PRINCE2, and SAFe Program Consultant , with strengths in Agile delivery and digital transformation.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Program Manager & SAFe Delivery Leader
Capgemini
Noida
02.2022 - Current
- Spearheading multi-million-dollar IT programs, delivering cloud-native applications for telecom and enterprise clients.
- Managing the development and maintenance of the user management subsystem for AT&T’s BWG320, 620, and CGW452 residential gateway routers, primarily using C and C++.
- Actively involved in bug fixing and performance optimization, using GDB, Valgrind, and other profiling tools to diagnose and resolve complex system-level issues. Closely working with the OpenWRT and prpl Foundation layers.
- Implemented AI-driven onboarding enhancements, conducting process mapping for development and testing teams to streamline integration into AT&T projects.
- Directed Agile ceremonies for several Scrum teams, ensuring effective stand-ups, planning sessions, reviews, and coaching to drive continuous improvement.
- Acted as Release Manager, ensuring on-time delivery and alignment with client expectations.
- Led projects for Multi-Edge Computing (MEC) and Virtual Network Service Platform (VNSP), enabling enterprise customers to manage 5G solutions, and VNF provisioning.
- Delivered microservices-based applications using Java, Golang, React, Angular, Spring Boot, deployed on Kubernetes, automated via DevOps tools.
- Led SAFe implementation, including PI Planning, ART Sync, and Scrum of Scrums.
- Managed 100+ team members across India, the UK, the US, and the Middle East in Agile and DevOps.
- Oversaw the migration of on-premises applications to AWS and Azure, ensuring scalability and cost optimization.
- Partnered with Solution Architects to finalize HLD and LLD documents, and obtained sign-off.
- Delivered governance reporting, financials, and resource planning (MSA, SOW).
- Worked as an Engagement Manager, reviewing project profitability, and achieving high CM% scores consistently.
- Oversaw the entire project lifecycle, including software development, QA testing, UAT, pre-production, and production deployments.
- Delivered multiple releases ahead of schedule, with 100% business value during PI planning.
- Designed and deployed governance dashboards for leadership tracking.
Assistant General Manager – Project Management
Vodafone Idea Ltd
Noida
11.2014 - 02.2022
- Managed IT transformation, Software Development, Telecom and cloud migration projects from on prem to Vodafone Private Cloud & AWS.
- Introduced Agile & Scrum practices across a 100+ member corporate IT team.
- Partnered with Product Owners for EPIC, Feature, and User Story creation in JIRA.
- Worked as IT-Transition Project Manager to onboard new projects and processes, providing transition efforts to respond to client requirements and SOW business requirements.
- Led the team of developers and testers for successful delivery of application development for Software License Management System, including design, development, and operation & maintenance of internal websites.
- Managed a team of architects and leads for cloud migration efforts, leveraging AWS migration tools (DMS, AMS & Migration Hub) to review workload architectures and guide the team.
- Delivered governance and compliance reporting, ensuring audit readiness and SLA adherence.
- Reduced cloud migration cycle by 20%.
- Improved SAFe adoption and delivery predictability by 35%.
Project Manager
Telenor
Noida
10.2009 - 11.2014
- Managed Java-based enterprise applications and license management solutions.
- Designed web services/APIs for telecom & finance clients.
- Developed dashboards for migration progress tracking and project performance reporting.
- Handled vendor SLAs, project financials, and contract governance.
- Developed enterprise applications using Java/J2EE, Servlets, JSP, and Struts.
- Designed and implemented web services and APIs for financial and telecom clients.
- Collaborated with QA and support teams to ensure quality and timely delivery.
- Improved NPS by 15% through optimized delivery.
Technical Lead
Nokia
Noida
01.2008 - 10.2009
Senior Engineer
GIL
Noida
10.2006 - 01.2008
Engineer
Reliance Communications
Noida
06.2004 - 10.2006
Education
B.Tech - Electronics & Communication
Birla Institute of Applied Sciences
06-2004
Skills
Program and project management
- Budget and cost control
- GenAI Based governance
- Vendor management
- SOW preparation
- People management
- Risk Management
- Requirement analysis
- Customer-centric delivery
- Agile project management
Agile / SAFe Expertise
- PI Planning
- ART Sync
- Scrum of Scrums
- RTE Collaboration
- Agile Coaching
- Sprint Planning
- Velocity tracking
Cloud & Digital
- Cloud Migration (AWS, Azure)
- Infrastructure Modernization
- Legacy to Cloud Replatforming
- Data Center Transformation
- VMware
- Cisco HyperFlex
Technical
- Java
- Spring Boot
- Golang
- Microservices
- Kubernetes
- Docker
Tools
- Jira
- Rally
- Confluence
- MS Project
- Jenkins
- GitHub
- Azure DevOps
- AWS Migration Tools
- Valgrind
- Klockwork
Engagement and delivery models
- Fixed Price (FP)
- Time & Material (T&M)
- Hybrid
- SLA and KPI management
Certification
- Program Management: PMP, PRINCE2, Google Project Management
- Agile & SAFe: SAFe DevOps, SAFe PO/PM, SAFe Scrum Master
- Cloud & IT: AWS Solution Architect, ITIL4 Foundation
- Leadership & Engagement: Connected Manager (Harvard – Capgemini), Level 1 Certified Engagement Manager, & L2 Telecom certified.
- AI & Future Generative AI Essentials: Overview and Impact – University of Michigan
- GenAI for Project Managers
- GenAI for Program Managers (IBM)
Projects
AT&T telecom radio gateway for 5G services, program manager, 100+,
02/01/22 - present, delivering AT&T BGW320/620 gateway router, enabling 5G and fiber internet services, driving end-to-end SDLC with C/C++, focusing on backend logic, user management, testing, production delivery, and maintenance
Verizon/Charter – Cloud-based telecom services, program manager, 100+, delivered MEC platform (5G solutions and VNF provisioning using Java, Golang, Angular, Kubernetes, built MatriX tool for automated testing, and JIRA-integrated reporting). Vodafone Idea – Data Center & Cloud Migration, project manager, 35+, 2015 - 2022, migrated workloads from VMware to Vodafone Cloud & AWS using Zerto & VMware vMotion. Managed Cisco ACI-based network stretch, AWS DR strategy MIS for Employment and Training, Project Manager, 11/01/15 - 11/01/17, developed centralized MIS platform for training and job tracking using ASP.NET MVC, MS SQL Employee & Channel Partner Process Automation, Project Manager, 10/01/10 - 10/01/13, Automated HR lifecycle integrated with SAP HRMS using .NET, SQL Server, SSRS.
Timeline
Program Manager & SAFe Delivery Leader
Capgemini
02.2022 - Current
Assistant General Manager – Project Management
Vodafone Idea Ltd
11.2014 - 02.2022
Project Manager
Telenor
10.2009 - 11.2014
Technical Lead
Nokia
01.2008 - 10.2009
Senior Engineer
GIL
10.2006 - 01.2008
Engineer
Reliance Communications
06.2004 - 10.2006
B.Tech - Electronics & Communication
Birla Institute of Applied Sciences