MANISH KUMAR
Shahdara
Summary
Hardworking and driven sales management professional with more than 13 years of equipped experience to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
14
14
years of professional experience
Work History
Associate Circle Head, Branch Manager
HDFC Life Insurance Company
09.2023 - Current
- Developed and led team of Business Development Managers along with Financial advisors, enhancing their skills with comprehensive training programs.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Increased customer satisfaction with personalized investment solutions, tailoring services to meet individual financial goals.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
Sales Manager- ABM ( Assistant Branch Manager
ICICI Prudential Life Insurance
10.2017 - 09.2023
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities
- Evaluated performance against goals and implemented appropriate development plans
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness
- Targeted and prospected for new business through telemarketing, individual creativity and innovation
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Resolved customer issues quickly to close deals and boost client satisfaction
- Recruited and hired top-level talent to add value and expertise to sales department
- Met with clients, delivering presentations and educating on product and service features and offerings
- Reviewed customer service agreements for terms and conditions pricing and accuracy
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Educated customers on available processes and services.
- Managed relationship building between company and high-paying clients, completing regular visits and providing loyalty discounts.
- Maintained friendly and professional customer interactions.
- Resolved complaints by exchanging merchandise, refunding money and achieve customer retention.
Team Leader
Vcare Call Center India Private Limited
02.2013 - 02.2017
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
- Cross-trained and provided backup support for organizational leadership
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives
- Confirmed confidential budget reports remained up-to-date for manager
- Coordinated weekly meetings for internal and external groups
- Set up and calibrated machinery to meet specific production requirements.
Sr. Customer Care Executive
HCL Technologies Private Limited
12.2011 - 01.2013
- Coordinated timely responses to online customer communication and researched complex issues
- Evaluated interactions between associates and customers to assess personnel performance
- Assigned and designated job territories to customer care staff according to performance and history
- Employed comprehensive benchmarks to establish and monitor customer service standards
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Took ownership of customers issues to follow problems through to resolution
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
MBA - Human Resource and Marketing Management
Amity University
Noida01.2011
Skills
- Team Recruiting and Onboarding
- Sales Statistics Analysis
- Customer Relationship Management
- Product and Service Management
- Time Management
- Sales Records Management
- Resolution-oriented
- Product knowledge
Accomplishments
- Managed the [Best Customer Service Representative] award winning team at [HCL Technologies Private Limited].
- Promoted to Supervisor in the V-care Services.
- Promoted to Team Leader in V-care Services
- Promoted to Sr Sales Manager-ABM in ICICI Prudential Life Insurance
- Recieved the Award for Recruitment Champion in ICICI Prudential.
- Awared as GEM OF NORTH by completing JFM Target by 200% in ICICI Prudential Life Insurance.
- Awarded as May Ka Baadshah for outstanding performance in May 2024.
- Awarded as Best Associate Circle Head for completing YTD Binder by 140% in FY-2024-25 in HDFC Life Insurance
- Recongnised as Best Associate Circle Head in GEM Recruitement in HDFC Life.
- Played a key role in growth and development of 3 members who were promoted to new roles
Timeline
Associate Circle Head, Branch Manager
HDFC Life Insurance Company
09.2023 - Current
Sales Manager- ABM ( Assistant Branch Manager
ICICI Prudential Life Insurance
10.2017 - 09.2023
Team Leader
Vcare Call Center India Private Limited
02.2013 - 02.2017
Sr. Customer Care Executive
HCL Technologies Private Limited
12.2011 - 01.2013
MBA - Human Resource and Marketing Management
Amity University
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