Manish Kumar
Faridabad
Summary
Dynamic Brand Retail Manager with a proven track record at vivo, driving store expansion and profitability. Expert in operational management and performance metrics, I excel in building strong customer relationships. Successfully launched multiple exclusive stores, enhancing market presence and team motivation through innovative reward programs.
Overview
11
11
years of professional experience
Work History
Brand Retail Manager
vivo (Vigour Mobile India Private Limited)
Gurgaon
04.2024 - Current
- Spearheaded the expansion of exclusive stores across Haryana.
- Set and monitored store productivity and profitability targets.
- Rolled out new exclusive stores, overseeing everything from site selection to inauguration.
- Conducted market visits with sales and terminal teams for major market clusters.
- Engaged in daily and weekly discussions with retailers, store managers, and sales teams to drive results.
Zone Manager
vivo (Vigour Mobile India Private Limited)
Gurgaon
09.2019 - 03.2024
- Lead a team of four team leaders and ninety promoters across forty-four exclusive stores.
- Conducted regular store visits to evaluate promoter knowledge, store hygiene, and performance improvement opportunities.
- Designed reward and recognition (R&R) programs to motivate staff.
- Tracked team leader and promoter performance metrics, conducting activities to boost productivity.
- Managed the rollout of new stores and led market visits to identify high-potential locations.
- Planned festive marketing activities to increase store footfall and sales.
Training Manager
Motorola Mobility (V5 Global Services Private Limited)
Delhi
05.2014 - 08.2019
- Recruited, trained, and managed trainers to deliver high-quality sales and product training.
- Organized monthly training calendars and audited training claims.
- Conducted sales team training on products, processes, and customer service.
- Implemented "train the trainer" programs to enhance training delivery.
- Managed team performance, ensuring adherence to company guidelines and resolving conflicts.
Education
Bachelor of Science -
Dr. Bhimrao Ambedkar University (DBRAU)
Agra01-2013
Skills
- Store expansion
- Operational management
- Profitability analysis
- Performance metrics
- Customer and retailer relationship management
Accomplishments
- Promoted to Route Trainer in September 2016 in Motorola.
- Promoted to training manager in December 2017 at Motorola
- Awarded Best Performer Certificate in 2022 at vivo Mobile India.
- Successfully expanded vivo store operations across Haryana, transitioning from a local role to overseeing the entire state.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Personal Details
- Father's name - Shri Genda Lal Verma
- D.O.B. - September 18, 1988
- Marital status - Married
- Languages: Hindi, English
- Nationality - Indian
Timeline
Brand Retail Manager
vivo (Vigour Mobile India Private Limited)
04.2024 - Current
Zone Manager
vivo (Vigour Mobile India Private Limited)
09.2019 - 03.2024
Training Manager
Motorola Mobility (V5 Global Services Private Limited)
05.2014 - 08.2019
Bachelor of Science -
Dr. Bhimrao Ambedkar University (DBRAU)
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