MANISH KUMAR PANDEY
IT
Siliguri,WB
Summary
Desktop Support Engineer supporting Windows endpoints, business applications, and enterprise users across banking and corporate environments. Resolves hardware, software, and network troubleshooting issues, manages Active Directory tasks, and maintains end-to-end IT asset management to keep operations stable. Coordinates vendor repairs, device enrollments, and rapid fixes that reduce downtime and restore service quickly.
Overview
5
5
years of professional experience
Work History
Desktop Support Engineer
3i Infotech Limited
08.2023 - Current
- Delivered hardware and software support for desktops and laptops, ensuring high uptime and operational continuity.
- Diagnose and resolve complex network and business application issues using enterprise IT ticketing systems and real-time network monitoring tools.
- Maintained lifecycle control of IT assets, conducted audits, resolved hardware anomalies, and coordinated with vendors for timely repairs and replacements.
- Maintain complete lifecycle control of IT assets, performing regular audits, resolving hardware anomalies, and coordinating directly with vendors for prompt repairs and replacements.
- Formulated and deployed technical solutions to reduce issue resolution times and enhance system performance.
- Deputized at Ujjivan Small Finance Bank, Siliguri
IT Technical Executive
Floating Numbers Digital Solutions Pvt. Ltd.
07.2022 - 08.2023
- Administered Windows Active Directory infrastructure, managing user profiles, GPOs, OUs, and automated software deployment to enhance user access and operational efficiency.
- Monitored network performance and resolved end-user service requests through structured ticketing systems to minimize downtime for hardware and software issues.
- Led end-to-end IT asset tracking, vendor communications, and inventory reconciliation.
- Configured and managed pfSense firewalls, Cisco switches, and routers to ensure consistent network stability and security.
IT Technical Executive
Globsyn
05.2021 - 07.2022
- Executed comprehensive desktop and laptop troubleshooting, resolving hardware and software issues to enhance user experience.
- Diagnosed and remediated application-level and network connectivity issues.
- Provided comprehensive desktop and laptop troubleshooting to resolve hardware and software issues.
- Oversaw network monitoring operations and efficiently resolved end-user tickets using standard ticketing tools to maintain system reliability.
- Kolkata, India
Education
Master of Computer Applications -
Brainware University
01-2022
Bachelor of Computer Applications - undefined
Brainware University
01-2020
Class 12th (Senior Secondary) - undefined
Board of Intermediate Education, Andhra Pradesh / Vizag Defence Academy
01-2013
Class 10th (Secondary) - undefined
CBSE / Mohini Devi Memorial School
01-2011
Skills
Windows Active Directory
Group Policy Objects (GPOs)
Software Deployment
Cisco Routers and Switches
pfSense Firewall
Desktop & Laptop Support
Application Diagnostics
Network Troubleshooting
Mobile Device Enrollment (Work Profiling)
Hardware/Software Installation
End-to-End Asset Management
Vendor Lifecycle Management
IT Auditing
User Profile Management
Ticketing Tool Management
TECHNICAL PROJECTS & ACADEMIC RESEARCH
Industrial Training & Workshops: Completed hands-on industrial training in IoT at Webskitter Academy with a 79% score and participated in specialized IoT workshops at IIT Kharagpur.
Timeline
Desktop Support Engineer
3i Infotech Limited
08.2023 - Current
IT Technical Executive
Floating Numbers Digital Solutions Pvt. Ltd.
07.2022 - 08.2023
IT Technical Executive
Globsyn
05.2021 - 07.2022
Class 10th (Secondary) - undefined
CBSE / Mohini Devi Memorial School
Class 12th (Senior Secondary) - undefined
Board of Intermediate Education, Andhra Pradesh / Vizag Defence Academy
Bachelor of Computer Applications - undefined
Brainware University
Master of Computer Applications -
Brainware University