MANISH MEHTA
G4S Secure Solutions India Pvt. Ltd.
Gurugram
10
years of professional experience
Results-driven Client Relationship and Account Management professional with 7+ years of experience managing enterprise clients, stakeholder relationships, service delivery, contract renewal support, customer retention, escalation management, and operational coordination. Experienced in serving as a Single Point of Contact (SPOC) for key accounts, driving customer satisfaction, coordinating cross-functional teams, and ensuring seamless service delivery across PAN India operations. Strong communicator with expertise in relationship building, issue resolution, reporting, and customer experience management.
Work History
Senior CRM Executive
3 Years 5 Months- Act as the Single Point of Contact (SPOC) for multiple enterprise client accounts across India.
- Build and maintain strong client relationships to improve customer satisfaction and long-term retention.
- Organize client review meetings, prepare Minutes of Meetings (MoMs), and ensure closure of action items.
- Coordinate with Operations, Finance, HR, HSE, and Branch teams to address client concerns and operational requirements.
- Support contract renewal activities by coordinating with clients and internal stakeholders.
- Manage invoice submissions, collection follow-ups, approvals, and customer communications.
- Track customer feedback through NPS programs and support continuous service improvement initiatives.
- Publish complaint and pendency reports to improve accountability and closure timelines.
- Handle HSE escalations and ensure timely communication with relevant stakeholders.
- Prepare management reports, training reports, operational summaries, and incident reports.
- Managed multiple key client relationships while supporting contract renewals and service continuity.
- Improved visibility of customer issues through structured reporting and follow-up mechanisms.
- Contributed to customer retention through proactive issue resolution and stakeholder engagement.
CRM Executive
2 Years 4 Months- Managed customer interactions and service requests for enterprise clients.
- Coordinated with operational teams to ensure service delivery commitments were met.
- Resolved escalations and maintained high levels of customer satisfaction.
- Contributed to the Close Connect Center project for emergency response coordination.
CRM Executive
1 Year 11 Months- Managed customer relationships and high-priority escalations.
- Improved customer retention through proactive support and issue resolution.
- Served as an on-floor supervisor supporting daily operations and team performance.
- Conducted onboarding and training for new employees.
Education
Bachelor of Computer Applications (BCA)
Class XII
Class X
Skills
Key Account Management
Client Relationship Management
Customer Success
Account Retention
Contract Renewal Support
Stakeholder Management
Service Delivery Management
Customer Experience
Escalation Management
Cross-Functional Coordination
NPS Management
MIS Reporting
Leadership Support
Salesforce CRM
MS Excel
MS Word
PowerPoint
Google Workspace
Data Reporting & Analysis
Excellent Client Communication
Relationship Building
Problem Solving
Negotiation Support
Leadership & Team Coordination
Customer-Centric Approach
Timeline
Senior CRM Executive
G4S Secure Solutions India Pvt. Ltd.
01.2023 - CurrentRead More
CRM Executive
G4S Secure Solutions India Pvt. Ltd.
07.2018 - 11.2020Read More
CRM Executive
Intelenet Global Services Pvt. Ltd.
07.2016 - 06.2018Read More
GIC
Class X
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VIC
Class XII
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Amrapali Group of Institutes
Bachelor of Computer Applications (BCA)
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