Poonam Sharma
Greater Noida
Summary
Seeking a position to utilize my skills and abilities in CRM that offers professional growth while being resourceful, Innovative and Flexible.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
Work History
Senior CRM Executive
Saviour Builder
4 2019 - 12.2023
- Managed cancellation process by coordinating cancellation documentation and NOC's, following up with accounts for refund cheques, and handling client inquiries
- Oversaw transfer process by calculating transfers, preparing documentation, following up with accounts for refund cheques, booking login, and coordinating with bankers for loan documents and disbursement
- Executed swapping process by calculating swaps, finalizing inventory, coordinating with accounts for fund transfers, preparing NOC's for banks, managing new booking login, documentation, and exchange of documents with banker
- Issued offers of possession, calculated interest and penalties, adjusted units for registry
- Managed main load and power back up load enhancements
- Handled client grievances and coordinated with management for client queries
- Addressed possession and quality related issues for clients.
- Experience in working with ZOHO and Pinga CRM software.
CRM Executive
Neobrix Consulting
10.2017 - 04.2019
- Administered offers of possession, calculated interest, penalties, and adjustments, and facilitated unit registrations
- Oversaw load enhancements for main load and power backup, ensuring successful management
- Resolved client grievances and collaborated with management to address customer inquiries
- Ensured exceptional service by managing possession and quality concerns for clients
- Managed customer care emails and promptly resolved issues to uphold customer satisfaction
- Compiled and maintained MIS reports and essential documentation for management review
- Proficiently utilized Pinga Software for generating demand letters, processing receipts and loans, creating reports on outstanding dues, and tracking collections
- Maintained inventory and ensured accurate documentation throughout the process.
Education
HR & Operation | MBA -
Subharti University
08.2014 - 05.2016
BA - undefined
C.C.S University
07.2011 - 05.2014
12th - undefined
Rosebell Public School
07.2009 - 05.2011
10th - undefined
New Rainbow Public School
07.2007 - 05.2009
Skills
MS Word
MS Excel
MS Power Point
CRM system management
Data Management
Timeline
CRM Executive
Neobrix Consulting
10.2017 - 04.2019
HR & Operation | MBA -
Subharti University
08.2014 - 05.2016
BA - undefined
C.C.S University
07.2011 - 05.2014
12th - undefined
Rosebell Public School
07.2009 - 05.2011
10th - undefined
New Rainbow Public School
07.2007 - 05.2009
Senior CRM Executive
Saviour Builder
4 2019 - 12.2023
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