Manish Pillai
Manish Pillai - Sales Strategy & Operations Leader | APAC | E-commerce & SaaS
Mumbai,KA
Summary
Strategic Sales & Operations Leader with 8+ years of experience in Sales Strategy, Business Planning, Revenue Optimization, and Data-Driven Decision-Making. Proven track record in driving operational efficiencies, executing sales planning, and leveraging analytics for business growth. Expertise in CXO engagement, performance tracking, process optimization, and GTM execution. Passionate about scaling revenue growth for APAC markets through strategic insights and operational excellence.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Sales Strategy & Operations Manager – E-commerce
Lenovo India Pvt Ltd
04.2023 - Current
- Led Sales Strategy & Operations, managing revenue growth of $66M+ for Microsoft CSP via Tele-Sales
- Built recertified & asset recovery programs, generating $45M in revenue across geographies
- Developed data-driven forecasting models for pipeline management and sales performance tracking
- Designed and executed business planning & rhythm of business reviews (monthly/quarterly reviews) to track regional targets
- Identified market and product expansion opportunities, providing analytical insights to global teams
- Launched CO2 offset services, increasing sustainability-driven purchases by 10%
E-commerce Services Strategy Manager
Lenovo India Pvt Ltd
04.2022 - 04.2023
- Spearheaded operational process improvements, increasing sales efficiency by 20%
- Developed a predictive customer satisfaction model, reducing query resolution time by 10%
- Optimized sales forecasting & tracking through data-driven methodologies
- Partnered with cross-functional teams to drive operational rigor & sales execution efficiency
Sales Strategy & Category Manager – E-commerce
Amazon Retail (Appario Retail Private Limited)
09.2021 - 04.2022
- Managed ₹436 Cr P&L, overseeing Office Products (₹168 Cr) & Wearables (₹268 Cr)
- Led Joint Business Planning (JBP) negotiations with top brands, optimizing revenue growth strategies
- Conducted sales performance tracking & market trend analysis to support business decision-making
- Improved operational efficiency and resource allocation through data-driven insights
Area Sales Manager – FMCG & Business Growth
L'Oréal India Private Limited
11.2020 - 08.2021
- Led a team of 4 BDEs & 26 Sales Executives, driving ₹26 Cr revenue with 11% YoY growth
- Strengthened regional sales operations and performance tracking mechanisms
- Negotiated with Big Bazaar, Reliance Retail, Vishal Megamart, expanding distribution by 10%
Area Business Manager – FMCG Strategy & Operations
Piramal Enterprises Ltd.
06.2019 - 10.2020
- Managed a 36-member team, overseeing ₹9 Cr annual sales
- Enhanced sales efficiency and operational execution across regions
Design Engineer (Pre-MBA Experience)
Inox India Pvt. Ltd.
06.2015 - 06.2017
- Led ₹10 Cr+ projects for ISRO & ITER Warmlines
Education
PGDM - Finance & Strategy
Goa Institute of Management
01.2017 - 01.2019
B.E. - Mechanical Engineering
M.S. University
01.2011 - 01.2015
Skills
Sales Strategy & Business Planning
Certification
Meta Blueprint Certification – Digital Marketing Associate
Accomplishments
- Best Employee Award – Lenovo (Q3 FY23-24)
- Best Internship Award at Piramal converting to a PPO
Timeline
Sales Strategy & Operations Manager – E-commerce
Lenovo India Pvt Ltd
04.2023 - Current
E-commerce Services Strategy Manager
Lenovo India Pvt Ltd
04.2022 - 04.2023
Sales Strategy & Category Manager – E-commerce
Amazon Retail (Appario Retail Private Limited)
09.2021 - 04.2022
Area Sales Manager – FMCG & Business Growth
L'Oréal India Private Limited
11.2020 - 08.2021
Area Business Manager – FMCG Strategy & Operations
Piramal Enterprises Ltd.
06.2019 - 10.2020
PGDM - Finance & Strategy
Goa Institute of Management
01.2017 - 01.2019
Design Engineer (Pre-MBA Experience)
Inox India Pvt. Ltd.
06.2015 - 06.2017
B.E. - Mechanical Engineering
M.S. University
01.2011 - 01.2015
Similar Profiles
Rakesh ParikRakesh Parik
Area manager at Lenovo India Pvt Ltd ( V5 Global Pvt Ltd )Area manager at Lenovo India Pvt Ltd ( V5 Global Pvt Ltd )
THARA MARIYA JACOBTHARA MARIYA JACOB
Web Merchandiser at Lenovo India Pvt. LtdWeb Merchandiser at Lenovo India Pvt. Ltd
JOHN BRITTO JJOHN BRITTO J
Solution and Services Executive at Lenovo India Pvt LtdSolution and Services Executive at Lenovo India Pvt Ltd