MANISH RAJ
Bengaluru
Summary
To be associated with a firm that provides career development opportunities and contributes in its progress through my knowledge and skill.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Desk Tech II
Fluence Bess India Private limited
04.2022 - Current
- Responsible for creating user’s credentials and managing the users
- New joiners enablement and off-boarding handling
- Scope client's by collecting relevant facts, investigation the problems by doing self research and by involving other teams if needed.
- Microsoft Office 365 admin
- Exchange Admin
- Concur Admin- Creating and managing concur accounts for the users in the organisation.
- Microsoft Intune
- Managing Users in Active Directory
- Hardware and Software inventory management
- Responsible for providing application access and permission.
- VPN profile creation/permission
- Setup and Deployment of laptops including both Windows based and Mac
- Procure and deploy peripheral equipment to end users
- Management of Windows 10 using Windows Autopilot.
- Managing L1 support team and responsible for providing required trainings and knowledge.
- Creating advanced online technical content including knowledge base articles and documents.
Senior Administrator
Wipro Ltd
11.2021 - 03.2022
- Providing L2 support
- Managing EMEA & APAC w/o Japan location field support and dispatch
- Managing tickets using Service Now
- Handling escalation calls and managing Field support engineers
- Handling daily calls with team and customer
- Preparing reports for Review meeting
- Maintaining SLA.
Desktop Support Engineer
Trigent Software Ltd
01.2020 - 10.2021
- Configuring and troubleshooting the MS outlook
- Installing the applications and configuring the same
- Troubleshooting the Desktop and Laptops remotely
- Performing IT installation, Configuration & troubleshooting of computer hardware and software in accordance with IT service standard
- Raised incidents using Service Now
- Logging the issue properly according to the level of priority
- Escalating unresolved cases to the relevant support team
- Imaging new and old system with updated OS
- Responsible for Asset Management and Audit of assets
- Creating the users for local machines, and deploying local security policy
- Attending users calls and resolving the issues
- Preparing monthly artifacts and PV reports
- Logging cases with vendor for hardware issues.
Operations Assistant
PFMS
08.2016 - 01.2020
- Configuring and troubleshooting the MS outlook
- Installing the applications and configuring the same
- Troubleshooting the Desktop and Laptops remotely
- Performing IT installation, Configuration & troubleshooting computer hardware and software in accordance with IT service standard
- Raised incidents using internal ticketing tool
- Logging the issue properly according to the level of priority
- Escalating unresolved cases to the relevant support team
- Attending users calls and resolving the issues.
Education
B.E - Electrical & Electronics Engineering
VINAYAKA MISSIONS UNIVERSITY
2013
Skills
- Service Now, SolarWinds Service Desk
- Microsoft Office 365
- Azure Active Directory
- Microsoft Endpoint Manager
- Platform: Windows10, 11 and Mac
- Desktop Support
- Troubleshooting (Software/Hardware)
- MDM
- Incident Management
- Training and Mentoring
- Concur Admin
Certification
- ITIL V4
- AZ-900
- Manual Testing
Timeline
Service Desk Tech II
Fluence Bess India Private limited
04.2022 - Current
Senior Administrator
Wipro Ltd
11.2021 - 03.2022
Desktop Support Engineer
Trigent Software Ltd
01.2020 - 10.2021
Operations Assistant
PFMS
08.2016 - 01.2020
B.E - Electrical & Electronics Engineering
VINAYAKA MISSIONS UNIVERSITY
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