Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
MANISH RAJ

MANISH RAJ

Bengaluru

Summary

To be associated with a firm that provides career development opportunities and contributes in its progress through my knowledge and skill.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Infrastructure & IT Operations (Service) Tech3

Fluence Energy Inc
04.2022 - Current
  • Responsible for creating user’s credentials and managing the users
  • New joiners enablement and off-boarding handling
  • Scope client's by collecting relevant facts, investigation the problems by doing self research and by involving other teams if needed.
  • Microsoft Office 365 admin
  • Exchange Admin
  • Concur Admin- Creating and managing concur accounts for the users in the organisation.
  • Microsoft Intune
  • Managing Users in Active Directory
  • Hardware and Software inventory management
  • Responsible for providing application access and permission.
  • VPN profile creation/permission
  • Setup and Deployment of laptops including both Windows based and Mac
  • Procure and deploy peripheral equipment to end users
  • Management of Windows 10 using Windows Autopilot.
  • Managing L1 support team and responsible for providing required trainings and knowledge.
  • Creating advanced online technical content including knowledge base articles and documents.

Senior Administrator

Wipro Ltd
11.2021 - 03.2022
  • Providing L2 support
  • Managing EMEA & APAC w/o Japan location field support and dispatch
  • Managing tickets using Service Now
  • Handling escalation calls and managing Field support engineers
  • Handling daily calls with team and customer
  • Preparing reports for Review meeting
  • Maintaining SLA.

Desktop Support Engineer

Trigent Software Ltd
01.2020 - 10.2021
  • Configuring and troubleshooting the MS outlook
  • Installing the applications and configuring the same
  • Troubleshooting the Desktop and Laptops remotely
  • Performing IT installation, Configuration & troubleshooting of computer hardware and software in accordance with IT service standard
  • Raised incidents using Service Now
  • Logging the issue properly according to the level of priority
  • Escalating unresolved cases to the relevant support team
  • Imaging new and old system with updated OS
  • Responsible for Asset Management and Audit of assets
  • Creating the users for local machines, and deploying local security policy
  • Attending users calls and resolving the issues
  • Preparing monthly artifacts and PV reports
  • Logging cases with vendor for hardware issues.

Operations Assistant

PFMS
08.2016 - 01.2020
  • Configuring and troubleshooting the MS outlook
  • Installing the applications and configuring the same
  • Troubleshooting the Desktop and Laptops remotely
  • Performing IT installation, Configuration & troubleshooting computer hardware and software in accordance with IT service standard
  • Raised incidents using internal ticketing tool
  • Logging the issue properly according to the level of priority
  • Escalating unresolved cases to the relevant support team
  • Attending users calls and resolving the issues.

Education

B.E - Electrical & Electronics Engineering

VINAYAKA MISSIONS UNIVERSITY
2013

Skills

  • Service Now, SolarWinds Service Desk
  • Microsoft Office 365
  • Azure Active Directory
  • Microsoft Endpoint Manager
  • Platform: Windows10, 11 and Mac
  • Desktop Support
  • Troubleshooting (Software/Hardware)
  • MDM
  • Incident Management
  • Training and Mentoring
  • Concur Admin

Certification

  • ITIL V4
  • AZ-900
  • Manual Testing

Timeline

Infrastructure & IT Operations (Service) Tech3

Fluence Energy Inc
04.2022 - Current

Senior Administrator

Wipro Ltd
11.2021 - 03.2022

Desktop Support Engineer

Trigent Software Ltd
01.2020 - 10.2021

Operations Assistant

PFMS
08.2016 - 01.2020

B.E - Electrical & Electronics Engineering

VINAYAKA MISSIONS UNIVERSITY

Similar Profiles

CREATE PROFILE
MANISH RAJ