Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Manish Singh

Manish Singh

Gurugram

Summary

Dynamic Team Lead at Delhivery Ltd with a proven track record in vendor management and operational efficiency. Enhanced vendor satisfaction by 15% through effective escalation resolution and strategic planning. Skilled in performance metrics and process optimization, I foster strong relationships while driving measurable improvements in service quality.

Overview

7
7
years of professional experience

Work History

Team Lead

Delhivery Ltd
Gurugram
10.2021 - Current
  • Prioritized and resolved escalations from top-performing vendors, improving top vendor satisfaction levels by 15%.
  • Reconciled vendor payments and secured 90% of No Due Certificates (NDCs) to prevent future payment disputes.
  • This helped reduce vendor escalations by 10%, and freed up team bandwidth to focus on other key projects.
  • Optimized vendor sourcing by converting 20% of vendors from off-role to in-role leads, resulting in a 5% reduction in sourcing costs.
  • Developed and implemented a vendor performance scorecard with clear, actionable insights, leading to a 20% improvement in operational efficiency and service quality by setting measurable performance metrics, and accountability standards.
  • Strengthened vendor relationships and expanded the vendor network by organizing market engagement activities, including sending appreciation gifts to top-performing vendors, using banners for outreach, and arranging vendor meetings across different regions. These initiatives helped build stronger relationships with existing vendors, while also onboarding new vendors for key clusters.

Sr Associate Documentation and Customer Support

Newage Software and Solutions
Chennai
02.2021 - 10.2021
  • Implemented and optimized the offshore Italy documentation process, improving efficiency and accuracy through streamlined workflows and enhanced compliance measures
  • Minimized documentation errors, ensuring compliance with Italian offshore regulations
  • Prepared and reviewed shipping documents, and bills of landing to facilitate smooth customs clearance and cargo movement
  • Ensure timely release of payments to vendors and liners
  • Enhanced communication between teams, reducing delays in approvals and submissions

Customer Service Executive

Globus Logisys Pvt Ltd
Chennai
12.2017 - 02.2021
  • Expertly managed export documentation to ensure 100% compliance with international trade regulations, minimizing delays and discrepancies
  • Collaborated with customs brokers and carriers to coordinate shipments, ensuring timely and compliant delivery to international destinations
  • Minimized documentation errors, ensuring compliance with Italian offshore regulations
  • Ensure timely release of payments to vendors and liners

Education

Master of Business Administration - Business Management

Narsee Monjee Institute of Management Studies
Mumbai, MH

Bachelor of Commerce -

SMT KG Mittal College Of Arts & Commerce
Mumbai, MH

Higher Secondary - Commerce

Nirmala College of Science and Commerce
Mumbai, MH

Secondary School -

Himalaya High School
Mumbai, MH

Skills

  • Vendor management
  • Performance metrics
  • Operational efficiency
  • Escalation resolution
  • Payment reconciliation
  • Process optimization
  • Market engagement
  • Team leadership
  • Effective communication
  • Strategic planning
  • Problem-solving
  • Time management

Accomplishments

  • Exceptional Customer Delight Award for outstanding performance in Newage Software Solutions
  • Above & Beyond Awards for outstanding performance at Delhivery Ltd

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Team Lead

Delhivery Ltd
10.2021 - Current

Sr Associate Documentation and Customer Support

Newage Software and Solutions
02.2021 - 10.2021

Customer Service Executive

Globus Logisys Pvt Ltd
12.2017 - 02.2021

Master of Business Administration - Business Management

Narsee Monjee Institute of Management Studies

Bachelor of Commerce -

SMT KG Mittal College Of Arts & Commerce

Higher Secondary - Commerce

Nirmala College of Science and Commerce

Secondary School -

Himalaya High School

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Manish Singh