Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manish Thakur

Job
Bhopal

Summary

Results-driven MIS Executive with expertise in advanced Excel and management information systems, honed at Magnum. Streamlined data processes, enhancing accuracy and supporting key decision-making. Proven ability to generate insightful reports and dashboards while fostering effective communication and collaboration. Committed to delivering high-quality outcomes and improving operational efficiency.

Overview

14
14
years of professional experience

Work History

MIS Executive

Magnum
08.2023 - Current
  • Produced tables, pivot reports and charts for use in key decision-making processes.
  • Improved data accuracy by streamlining the collection, analysis, and reporting of critical business metrics.
  • Performed thorough data validation procedures to ensure the integrity of information used in decision-making processes.
  • Supervised audit processes to address non-compliance.

Account Assistant

Dilip Buildcon Ltd.
10.2017 - 08.2023
  • Managed accounts payable and receivable processes, maintaining healthy cash flow for the company.
  • Ensured proper record-keeping through meticulous data entry and filing practices, reducing information retrieval time significantly.
  • Entered customer order details into system, accepted payments and updated accounts.
  • Maintained open lines of communication with vendors, negotiating favorable payment terms when needed.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Supported management by processing invoices and documents with consistent on-time delivery.

Customer Care Executive

Aegis BPO
01.2011 - 05.2017
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Managed high-volume call queues to ensure timely customer assistance, improving overall service quality.

Education

Bachelor of Commerce -

Barkatullah University
Bhopal, India
04.2001 -

Skills

MIS

Timeline

MIS Executive

Magnum
08.2023 - Current

Account Assistant

Dilip Buildcon Ltd.
10.2017 - 08.2023

Customer Care Executive

Aegis BPO
01.2011 - 05.2017

Bachelor of Commerce -

Barkatullah University
04.2001 -

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