Manish Thakur
Job
Bhopal
Summary
Results-driven MIS Executive with expertise in advanced Excel and management information systems, honed at Magnum. Streamlined data processes, enhancing accuracy and supporting key decision-making. Proven ability to generate insightful reports and dashboards while fostering effective communication and collaboration. Committed to delivering high-quality outcomes and improving operational efficiency.
Overview
14
14
years of professional experience
Work History
MIS Executive
Magnum
08.2023 - Current
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Improved data accuracy by streamlining the collection, analysis, and reporting of critical business metrics.
- Performed thorough data validation procedures to ensure the integrity of information used in decision-making processes.
- Supervised audit processes to address non-compliance.
Account Assistant
Dilip Buildcon Ltd.
10.2017 - 08.2023
- Managed accounts payable and receivable processes, maintaining healthy cash flow for the company.
- Ensured proper record-keeping through meticulous data entry and filing practices, reducing information retrieval time significantly.
- Entered customer order details into system, accepted payments and updated accounts.
- Maintained open lines of communication with vendors, negotiating favorable payment terms when needed.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Supported management by processing invoices and documents with consistent on-time delivery.
Customer Care Executive
Aegis BPO
01.2011 - 05.2017
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Managed high-volume call queues to ensure timely customer assistance, improving overall service quality.
Education
Bachelor of Commerce -
Barkatullah University
Bhopal, India 04.2001 -
Skills
MIS
Advanced Excel
Data mapping
Management information systems expertise
Report generation
SAP
Daily dashboards
KPI tracking
Timeline
MIS Executive
Magnum
08.2023 - Current
Account Assistant
Dilip Buildcon Ltd.
10.2017 - 08.2023
Customer Care Executive
Aegis BPO
01.2011 - 05.2017
Bachelor of Commerce -
Barkatullah University
04.2001 -