Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Disclaimer
Timeline
Generic

Manish Thakur

New Delhi

Summary

Resourceful professional in travel coordination, known for high productivity and efficient task completion. Specialize in itinerary planning, customer relationship management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance client satisfaction and streamline travel experiences.

Overview

14
14
years of professional experience

Work History

Sr. Travel Counsellor

CWT (Carlson Wagonlit Travel) India Pvt. Ltd.
New Delhi
02.2022 - Current
  • Managing corporate travel requests for clients including Abbott, Ralph Lauren, Fractal, and Ecolab.
  • Delivering VIP travel solutions while ensuring compliance with policies and high customer satisfaction.
  • Resolving escalations promptly, ensuring professional customer service support.

Sr. Process Associate

IGT (InterGlobe Technology) Solutions Pvt. Ltd.
01.2018 - 01.2022
  • Handled APAC & US markets; performed bookings, cancellations, and itinerary management.
  • Developed and maintained strong client relationships; ensured accurate documentation and process flow.
  • Supported training, reporting, and sales initiatives across teams.

Travel Consultant

RDM India Pvt. Ltd. (Lufthansa Process)
06.2016 - 11.2018
  • Delivered travel packages and coordinated travel logistics for Europe market clientele.
  • Monitored policy compliance and initiated benchmarking-based best practices.
  • Maintained financial records and worked closely with tour operators.

Technical Support & Training In-Charge

NITC - Networking Institute of Technology & Computer
04.2011 - 06.2016
  • Trained students on IT software/hardware systems and served in an administrative leadership role for 4 years.

Education

MBA - HR

Sikkim Manipal University
Old Rajinder Nagar
01.2015

Bachelor of Arts - Arts

Delhi University (SOL)
North Delhi
01.2012

High School Diploma -

Salwan Boys Sr. Sec. School
Old Rajinder Nagar
01.2009

High School Diploma -

Salwan Boys Sr. Sec. School
Old Rajinder Nagar
01.2007

Skills

  • Amadeus and Sabre expertise
  • Ticketing and exchanges
  • Refunds and rescheduling
  • Escalation management
  • SLA-driven workflows
  • Staff supervision
  • Workflow management

Roles And Responsibilities

  • Managing end-to-end implementation of travel solutions as per client specifications.
  • Coordinating with multiple clients to gather requirements and deliver custom travel solutions.
  • Handling travel bookings, itinerary planning, and ticketing operations using GDS platforms.
  • Leading process improvements, managing escalations, and ensuring SLA compliance.
  • Creating and managing travel policies, compliance reporting, and cost optimization strategies.
  • Training and mentoring junior staff, driving productivity and service quality.

Disclaimer

I hereby declare that the information given above is true and correct to the best of my knowledge and belief

Timeline

Sr. Travel Counsellor

CWT (Carlson Wagonlit Travel) India Pvt. Ltd.
02.2022 - Current

Sr. Process Associate

IGT (InterGlobe Technology) Solutions Pvt. Ltd.
01.2018 - 01.2022

Travel Consultant

RDM India Pvt. Ltd. (Lufthansa Process)
06.2016 - 11.2018

Technical Support & Training In-Charge

NITC - Networking Institute of Technology & Computer
04.2011 - 06.2016

MBA - HR

Sikkim Manipal University

Bachelor of Arts - Arts

Delhi University (SOL)

High School Diploma -

Salwan Boys Sr. Sec. School

High School Diploma -

Salwan Boys Sr. Sec. School
Manish Thakur