Manish Yadav

Spearheading a portfolio exceeding 30+ DPD, ensuring effective debt recovery strategies aligned with organizational

goals.

• - Leading a team of 15 Team Leaders and coordinating with multiple departments to meet and exceed monthly and
• quarterly collection targets.
• - Developing and implementing strategic plans for collections, incorporating skip tracing, customer dispute resolution,
• and settlement strategies.
• - Overseeing the performance appraisal process for the extended team, and fostering a culture of continuous.
• improvement and excellence.
• - Conducting regular agency performance reviews, ensuring adherence to RBI guidelines and maintaining compliance
• with all regulatory standards.
• - Preparing and analyzing detailed MIS reports to track team performance, collection trends, and client satisfaction
• metrics.
• Collaborating with the legal team to handle suspected fraud cases, filing police complaints, and issuing legal notices
• Developed and optimized collection strategies, leading to a 20% increase in monthly recovery rates.

• Handing Portfolio of 30+ DPD
• Handling In-House Collection Team of callers along with Agency FOS also
• Managed team of 10 Team Leaders to consistently meet daily, weekly, and monthly performance targets
• Conducted weekly performance reviews with Team Leaders, providing feedback and assessing their progress
• Oversaw performance appraisal process (APR) for Team Leaders
• Handled interactions with agencies and conducted regular agency performance reviews
• Ensuring adherences to Banking standards Prescribed for collection and maintain decency against RBI guidelines with proper adherence of COC

• Managed team of 25 members to consistently achieve daily, weekly, and monthly performance targets
• Conducted regular performance reviews, coaching sessions, and provided constructive feedback to team members to enhance their performance
• Analyzed data, identified trends, and made actionable recommendations to improve team performance and efficiency
• Maintained positive relationships with clients, vendors, and other stakeholders to ensure smooth operations and foster collaboration

• Supported the Team Leader in managing a team of 45 members, ensuring smooth operations and effective communication
• Conducted comprehensive training sessions for new team members, covering policies, procedures, and best practices to facilitate their integration into the team
• Performed quality checks on team member performance, offering constructive feedback and guidance for improvement to maintain high standards
• Assisted in data analysis and reporting on team performance, contributing valuable insights to drive decision-making and enhance productivity

• Contacted customers to collect outstanding debts and negotiated suitable payment plans, demonstrating strong communication and negotiation skills
• Maintained precise records of customer interactions and payment details to ensure accuracy and transparency in debt collection processes
• Collaborated with various departments to effectively resolve customer issues and inquiries, fostering a cohesive and customer-centric approach to problem-solving
• Received the Best Employee of the Year award for surpassing performance targets and consistently delivering exceptional customer service, highlighting dedication and excellence in the role

• Calling a Customer for Payment
• Follow_Up with PTP Customer
• Maintain the DRR
• Maintain APR