MANISHA .
Varanasi
Overview
1
1
year of professional experience
Work History
Customer Care Executive
AVYA AUTOMOTIVES SKODA
Varanasi
04.2024 - Current
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Analyzed call data to determine areas of improvement in customer care process.
- Created detailed reports of customer interactions for internal records keeping purposes.
- Provided detailed product and service information to customers, enhancing customer understanding and satisfaction.
Telecaller
Nexa AGR Automobile PVT. LTD
Varanasi
06.2023 - 03.2024
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Followed up with customers via telephone or email regarding their inquiries or orders placed over the phone.
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Maintained and recorded customer information in database.
Education
Bachelor of Arts -
Mahatma Gandhi Kashi Vidyapeth
Varanasi, UP04-2023
Intermediate - Arts
U.P Collage
Varanasi, UP04-2021
High School Diploma -
Shimla Higher Secondary School
Varanasi05-2019
Skills
- Call Center Operations
- True problem-solver
- Good communication Skill
- Customer Support
- Exceptional organizational skills
- Customer service background
- Complaint Handling
Languages
Hindi
First Language
Hindi
Advanced (C1)
C1
English
Elementary (A2)
A2
COMPUTER RELATED WORK
- Basic computer knowledge
- excel
- word
Timeline
Customer Care Executive
AVYA AUTOMOTIVES SKODA
04.2024 - Current
Telecaller
Nexa AGR Automobile PVT. LTD
06.2023 - 03.2024
Bachelor of Arts -
Mahatma Gandhi Kashi Vidyapeth
Intermediate - Arts
U.P Collage
High School Diploma -
Shimla Higher Secondary School