Overview
Work History
Education
Skills
Languages
COMPUTER RELATED WORK
Timeline
Generic
MANISHA .

MANISHA .

Varanasi

Overview

1
1
year of professional experience

Work History

Customer Care Executive

AVYA AUTOMOTIVES SKODA
Varanasi
04.2024 - Current
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
  • Analyzed call data to determine areas of improvement in customer care process.
  • Created detailed reports of customer interactions for internal records keeping purposes.
  • Provided detailed product and service information to customers, enhancing customer understanding and satisfaction.

Telecaller

Nexa AGR Automobile PVT. LTD
Varanasi
06.2023 - 03.2024
  • Responded to customer inquiries in a timely manner, providing accurate information and solutions.
  • Followed up with customers via telephone or email regarding their inquiries or orders placed over the phone.
  • Answered incoming calls from customers seeking assistance with product or service related issues.
  • Maintained and recorded customer information in database.

Education

Bachelor of Arts -

Mahatma Gandhi Kashi Vidyapeth
Varanasi, UP
04-2023

Intermediate - Arts

U.P Collage
Varanasi, UP
04-2021

High School Diploma -

Shimla Higher Secondary School
Varanasi
05-2019

Skills

  • Call Center Operations
  • True problem-solver
  • Good communication Skill
  • Customer Support
  • Exceptional organizational skills
  • Customer service background
  • Complaint Handling

Languages

Hindi
First Language
Hindi
Advanced (C1)
C1
English
Elementary (A2)
A2

COMPUTER RELATED WORK

  • Basic computer knowledge
  • excel
  • word

Timeline

Customer Care Executive

AVYA AUTOMOTIVES SKODA
04.2024 - Current

Telecaller

Nexa AGR Automobile PVT. LTD
06.2023 - 03.2024

Bachelor of Arts -

Mahatma Gandhi Kashi Vidyapeth

Intermediate - Arts

U.P Collage

High School Diploma -

Shimla Higher Secondary School

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MANISHA .