MANISHA
MULLANPUR DAKHA, LUDHIANA
Summary
Dynamic banking professional with extensive experience at HDFC Bank, excelling in customer service and audit management. Proven track record in cash handling and foreign remittance, ensuring compliance and accuracy. Adept at enhancing customer satisfaction through effective communication and relationship building, consistently achieving operational excellence in high-pressure environments.
Overview
10
10
years of professional experience
Work History
PERSONAL BANKING AUTHORISER
HDFC BANK
04.2023 - Current
- Engaged with customers and delivered quality service.
- Managed daily banking operations
- Managed customer accounts including opening and closing
- Assisted in cash handling
- Ensured adherence to various compliances
- Helped in record keeping
BRANCH RELATIONSHIP OFFICER
AXIS BANK
01.2023 - 03.2023
- Performed various tasks involving cash handling and non cash handling
- Handled RTFX transactions
- Assisted in locker handling
- Assisted customers in account opening
- Handled CQR requests
TELLER AUTHORISER
HDFC BANK
12.2015 - 12.2022
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
BACHELOR OF COMMERCE - COMMERCE
KHALSA COLLEGE FOR WOMEN
CIVIL LINES, LUDHIANASkills
- Audit management
- Customer service
- Knowledge in foreign remittance
- Sales expertise
- Money handling
- Record keeping
Languages
Punjabi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
PERSONAL BANKING AUTHORISER
HDFC BANK
04.2023 - Current
BRANCH RELATIONSHIP OFFICER
AXIS BANK
01.2023 - 03.2023
TELLER AUTHORISER
HDFC BANK
12.2015 - 12.2022
BACHELOR OF COMMERCE - COMMERCE
KHALSA COLLEGE FOR WOMEN
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