Manisha Agrawal

• Results-driven IT professional with 14+ years of experience in leading monitoring and observability initiatives. Proven track record in the IT industry.
• Experienced in implementing Observability Solutions for large-scale infrastructure and business services.
• Experienced in reducing operational noise and automating issue resolution, leading to improved system performance and decreased incident volume.
• Experienced leader skilled in mentoring teams and fostering a culture of continuous improvement within organizations.
• Published author with extensive technical expertise, contributing regularly to Observability and IT monitoring thought leadership.
• Skilled communicator with a passion for knowledge sharing through blogging and documentation.

• Https://www.linkedin.com/in/manisha-agrawal-61a39836/
• Https://medium.com/@agrawalmanisha26

Infrastructure Stability Taskforce : Spearheaded the initiative to reduce major outages and technical incidents by over 42%, implementing strong processes and service monitoring. Collaborated with cross-functional teams such as engineering, CPI, and change management to reduce change-induced incidents and improve overall infrastructure reliability. 

Observability Implementation : Played a pivotal role in designing an in-house observability tool leveraging Dynatrace, Splunk, ServiceNow, and Qliksense, allowing for proactive issue detection and resolution. Led the integration efforts that enhanced visibility across the entire infrastructure and application landscape. 

Splunk Re-architecture : Architected and led the migration of a 22 TB daily data ingestion Splunk platform from on-prem to a Splunk SaaS model. Key challenges included ensuring secure data transmission, optimizing costs, and aligning with business needs while maintaining operational continuity.

• Splunk Enterprise Certified Architect
• AWS Certified Cloud Practitioner
• Winner in 'CX Technology Implementation of the Year' (14th Edition CX Strategy Summit, 2023)

• Bird Watching
• Reading
• Swimming