Manisha Bhatia

LOS Revamp – Vehicle & MSME Lending

• Led end-to-end development of a custom Loan Origination System (LOS), replacing legacy systems with scalable architecture.
• Reduced loan approval TAT by 25% through AI-based document verification & automated decisioning.
• Integrated third-party APIs & vehicle valuation systems to enhance underwriting accuracy.
• Owned product backlog, sprint planning, and Agile delivery with engineering teams.

CRM Transformation

• Built a custom CRM platform with unified 360° customer view across sales, collections, and servicing.
• Improved processing efficiency by 20% through workflow automation.
• Automated KYC & AML compliance checks, reducing manual errors and improving regulatory adherence.

AI, IVR & Automation

• Implemented AI-powered IVR and chatbots for collections, CRM, and compliance functions.
• Deployed LLM-based models for credit underwriting, document analysis, and risk assessment.
• Increased operational efficiency via intelligent automation and customer segmentation.

AWS & Platform Scalability

• Contributed to AWS-based infrastructure setup, ensuring scalability, high availability, and security.
• Enabled API-first and microservices architecture for seamless integrations.

LMS Enhancements

• Led improvements in LMS platform aligned with compliance, sales, and training needs.
• Increased adoption through continuous feature optimization and stakeholder collaboration.

• Gathered and defined business requirements with cross-functional teams (Product, Tech, UX, Educators) to build and enhance a student-focused EdTech platform
• Conducted market research & competitive analysis to identify product improvements and new feature opportunities
• Created user stories, use cases, and functional specifications, enabling smooth development and Agile execution
• Designed process flows and learning workflows aligned with business and educational objectives
• Collaborated with UX/UI teams to deliver intuitive, user-centric designs using wireframes and prototypes
• Supported Agile delivery through backlog grooming, sprint planning, and continuous iterations
• Led development of EdTech learning solutions and online course materials in collaboration with international universities and academic networks
• Built structured course content, deep research materials, and project-based learning frameworks to enhance student engagement
• Mentored students on end-to-end project development, focusing on research, analysis, and practical application