Manisha Kapei
Mumbai,MH
Summary
Dedicated banker and customer service manager with a solid 3 years and till date of experience in branch banking. extensive knowledge of the latest banking regulations. Able to generate revenue from existing relationship process exposure across cash management solution, trade finances, term deposit and current account.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
DCB Bank
09.2022 - Current
- Created customer support strategies to increase customer retention.
- Responded to customer calls and emails to answer questions about products and services.
- Develop strategies for maintaining and further penetrating existing accounts.
- develops focused strategies for acquiring, develops and growing select client maintaining the existing client relationships and identify new business opportunities.
Customer Service Officer
ICICI Bank
09.2019 - 12.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Handling all kind of customer quires and operations.
- Communicated with clients regarding account services, statements, and balances.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
Education
Bachelor of Accountancy, India - Accounting And Finance
SNDT COLLEGE
Mumbai05.2018
MAHARASHTRA BOARD - HSC
VIDYANIKETAN JR COLLEGE
MUMBAI05.2015
Maharashtra BOARD - SSC
Sarvodaya Vidyalaya
Mumbai06.2013
Skills
- Customer Relations
- Adherence to High Customer Service Standards
- Cash Handling
- Product Knowledge
- Strong sales and client relationship management skills
- highly detail oriented to ensure all transaction and records are maintained accurately
Languages
Hindi
Advanced (C1)
English
Intermediate (B1)
Telugu
Intermediate (B1)
odiya
Intermediate (B1)
Marathi
Intermediate (B1)
Hobbies
Dancing and watching movies
Timeline
Customer Service Manager
DCB Bank
09.2022 - Current
Customer Service Officer
ICICI Bank
09.2019 - 12.2021
Bachelor of Accountancy, India - Accounting And Finance
SNDT COLLEGE
MAHARASHTRA BOARD - HSC
VIDYANIKETAN JR COLLEGE
Maharashtra BOARD - SSC
Sarvodaya Vidyalaya
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