Manisha Mittal
Kolkata
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
6
6
years of professional experience
Work History
Service & Acquisition Support Manager
HDFC BANK Private Banking
New Delhi
07.2022 - 07.2024
- Managing a team of 6-8 Investments Bankers with approximately 500 customers, to provide end to end service of Banking & Investments & Demat
- Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) to access the risk associated with new and existing customers
- Working with High Risk Customers in focus on PEP, Sanctions and bank policy (KYC), BSA
- Conducting financial analysis to examine source of funds, nature of transactions, counterparties involved with all the associated documents to check the legitimacy of the transaction, Fraud investigation, SAR, RFI
- Solving Individual and Non Individuals customer's queries on CRS FATCA within TAT/SLA
- Monitoring Banking of High Net worth Individuals & Non Individuals (Proprietor, HUF, Partnership, Company) based on their day to day transactions, Checks like KYC, AML, & PEP, FATCA-UBO
- Compliance in Outward and Inward Remittance of Individuals and Non Individuals which leads to monitoring on FATF countries, Anti Money Laundering, US PATRIOT ACT, BSA, Terrorist Financing, AML Directives of EU & UN and Related Risk.
Risk Analyst
Amazon Development Centre
Bangalore
10.2021 - 07.2022
- Worked as an Associate in the Transportation and Risk Compliance team for the India Region, auditing and complying with associated risk.
- Worked with stakeholders and government departments for process planning, development, and execution, maintaining compliance as per FATF, RBI, and SEBI guidelines.
- Creation of Standard Operating Procedures (SOP) to carry out the functioning of the team as per RBI Act, meeting SLA/deadlines.
- Acted as lead for payroll-specific SOP creation.
- Collaborated with DSP on basic due diligence to mitigate risk associated with Amazon product reaching its destination.
- Educated Delivery Service Providers on safety and security of the product, and timely delivery as per BSA.
- Collaborating with the partners on rules and regulations for product delivery and returns, as per queries.
- Worked on corrective action plans to reduce the risk posed by Amazon's Individual Contractors (IC's) - (DSP wages, DSP operations, Payroll specific Finance, License and Registrations).
Deputy Manager
ICICI Bank, Wealth Management
New Delhi
10.2018 - 09.2021
- Involved in Branch Operations for day-to-day transaction monitoring, Audit, AML, and KYC check, and maintaining customer data book in Branch.
- Identified threats, vulnerabilities, and suspicious behavior patterns to recommend mitigation measures based on Basel norms and KYC/Re-KYC, as per their risk category.
- Scrutinized and reported on discrepancies in financial transactions and documents.
- Performed Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) on high-risk clients of Business Banking.
- Coordination with cross-functional teams for stakeholder management.
Education
Post Graduate Diploma in Banking & Finance(PGDBF) -
Manipal Academy of Higher Education
Bangalore02.2019
Bachelors of Business Administration (BBA) -
Banasthali University
Jaipur06.2017
Skills
- Stakeholders Management
- Planning & Prioritizing
- Risk Analysis
- Basic Due Diligence (BDD)
- Enhanced Due Diligence (EDD)
- SOP
- Portfolio Monitoring
- KYC/AML
- Team Management
- Microsoft Office (Excel, Power Point)
- Transaction monitoring
- Customer Analytics
- Cross-Functional Collaboration
- Insight Generations
Accomplishments
- Forex Revenue Club, 11/2019, 11/2019, Incurred highest revenue for the branch in NCR in forex revenue club for the month.
- Highly Value Transaction Monitory Tool, 12/2019, 02/2020, Successful Implementation of Tool to Monitor High Value Transaction slips for better risk management
- Mutual Fund Platform Refinements, 11/2022, Present, Migration of Wealth Clients from old Net banking to New Net Banking Platform offering Mutual Fund service
Affiliations
- Finacle
- CRM
- Simpliance
- CASTOR
- Flexcube
Timeline
Service & Acquisition Support Manager
HDFC BANK Private Banking
07.2022 - 07.2024
Risk Analyst
Amazon Development Centre
10.2021 - 07.2022
Deputy Manager
ICICI Bank, Wealth Management
10.2018 - 09.2021
Post Graduate Diploma in Banking & Finance(PGDBF) -
Manipal Academy of Higher Education
Bachelors of Business Administration (BBA) -
Banasthali University
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