Voracious Reader
Manisha Reddy
Assistant Manager - Sales Operations
Hyderabad
Summary
Results-driven Account Manager skilled in developing and sustaining long-term business partnerships. Experience working with top-tier global clients to achieve mutual success. Strong focus on client retention and satisfaction through effective communication and service delivery. Demonstrated success in increasing account profitability.
Proficient in aligning support, service, and management resources to meet account performance standards and customer expectations, leveraging in-depth knowledge of company products and services to deliver optimal solutions.
Overview
9
9
years of professional experience
Work History
Assistant Manager - Sales Operations
ConvergeOne
05.2025 - Current
- Supervising a team of 15 folks in the day-to-day operations to meet performance, quality and service expectations while ensuring strong working relationships with staff, fostering a positive work environment.
Strategic Account Manager
Constor Solutions
06.2021 - 01.2025
- Oversaw key revenue-generating in-house accounts by working and reporting directly to the Founder, CTO, and CEO.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention while working with the sales team.
- Maintained detailed records of key revenue-generating in-house accounts, including warranty renewals and upcoming projects or requests.
- Negotiated contract renewals, securing long-term commitments from major clients. Collaborated closely with distribution channels on major deals by obtaining quotes and pricing.
- Led internal discussions around pricing strategy adjustments based on market conditions and competitive analysis results.
- Successfully retained at-risk accounts by creating tailored action plans that addressed their unique pain points.
- Identified new business opportunities with existing clients, leading to increased revenue growth.
- Provided end-to-end management, ensuring superior customer experience.
- Recorded accurate and efficient records in customer database.
- Rich experience of handling e-commerce websites i.e. segment of DELL, Amazon optimising maximum visibility while identifying key opportunities for maximum growth.
- Oversaw team activities and coordinated corporate social responsibility (CSR) initiatives.
AdWords
Cognizant Technologies (Google)
07.2019 - 06.2021
- Served as Senior Verifier, Level 2, ensuring accuracy and compliance in verification processes.
- Acted as Quality Assurance (QA) lead, conducting final reviews and approvals of advertisements prior to release.
- Provide training and guidance to Level 1 support teams to improve their understanding and capabilities.
- Mentor new team members and help them get up to speed with processes and best practices.
- There were four teams involved in launching the ads, and I provided backup support to all four teams as needed. Being one of the few individuals granted access for this task.
Inside Sales Account Manager
DELL International Services
09.2016 - 04.2019
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies. Exceeded sales quotas by more than 200% and increased profitability through effective sales strategy and business planning.
- Effective Account planning and profiling, to understand the customer business and SWOT analysis to understand customer opportunities.
- Performed 50+ cold-calling everyday and follow-ups with leads to secure new revenue.
- Quoting on Servers, storage, networking and end user client solutions.
- Built relationships with customers and community to establish long-term business growth for over 1000+ clients.
- Worked Collaboratively with Dell Channel partners.
- Sold products by developing relationships with network of IT professionals.
- Consultation on client IT projects putting Dell technology solutions as key factor.
- Worded with clients on Digital and IT transformations.
- Brought in new customers and retained base through proactive management of individual needs and development of robust enterprises solutions. Vice-President Award, 2017 – Account Management
Education
Bachelor of Technology -
CMR College of Engineering, JNTU
Hyderabad, India05.2016
Skills
Team Management
Decision-making
Task delegation
Customer relations
Team collaboration
Customer relationship management (CRM)
Strategic planning
Workload management
Goal setting
Staff management
Business development
Accomplishments
- Vice-Presidents Award, DELL
- Presidents Award Nomination, DELL
- Assistant Editor, College Magazine
Accomplishments
- Advisor and Organiser, CMR MUN
- Winner, Earthquake Resistance Workshop by ITT Roorkee
Interests
Has five pets including two dogs and three cats, all of them are rescues
Volunteering Activities
Loves trying out new joints and restaurants
Timeline
Assistant Manager - Sales Operations
ConvergeOne
05.2025 - Current
Strategic Account Manager
Constor Solutions
06.2021 - 01.2025
AdWords
Cognizant Technologies (Google)
07.2019 - 06.2021
Inside Sales Account Manager
DELL International Services
09.2016 - 04.2019
Bachelor of Technology -
CMR College of Engineering, JNTU