Manisha Saini
Gurgaon
Summary
Detail-oriented Order to Cash (OTC) Analyst with over three years of experience in order management, contract administration, billing support, and customer service within the IT and financial services sectors. Expertise in ProQuest and GCT, with a strong ability to manage the entire order lifecycle, while ensuring compliance and supporting revenue recognition. Recognized for exceptional communication skills, and a proven track record in resolving customer inquiries, collaborating effectively with cross-functional teams, and enhancing process efficiency. Committed to delivering outstanding service, and driving operational improvements that contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Analyst - Order Management
HCL Technologies
Gurgaon
04.2024 - Current
- Manage the end-to-end order lifecycle from contract creation to fulfillment, ensuring accuracy and compliance.
- Process and reconcile orders using SAP, ProQuest, and GCT for billing and reporting.
- Collaborate with sales, finance, and fulfillment teams to resolve discrepancies, and enable timely invoicing.
- Maintain precise documentation to support audit requirements and revenue recognition.
Advisor - Order Management
Concentrix Pvt Ltd
Gurgaon
10.2022 - 04.2024
- Responded to customer queries and feedback via email, ensuring service quality, and satisfaction.
- Educated customers on privacy and compliance policies to build trust.
- Documented all interactions for improved process visibility and reporting.
- Resolved client inquiries efficiently, ensuring satisfaction and retention.
- Managed project timelines, ensuring deliverable alignment with goals.
Customer Representative - Escalation Department (Flipkart Process)
Startek Aegis
Remote (Kolkata)
04.2022 - 10.2022
- Resolved escalated customer queries through calls and emails, ensuring quick issue resolution.
- Coordinated with internal teams to deliver personalized solutions.
- Maintained professional communication and accurate records.
- Educated clients about products and services to enhance satisfaction.
- Maintained accurate records of customer interactions and feedback.
- Developed positive relationships with customers through friendly interactions.
Relationship Officer
Canara HSBC Life Insurance
Meerut
08.2021 - 04.2022
- Built and managed customer relationships while identifying new business opportunities.
- Recorded daily financial transactions, and recommended suitable insurance and financial products.
- Collaborated with cross-functional teams to enhance service delivery.
- Conducted regular follow-ups to address client inquiries and concerns.
- Managed client relationships to ensure satisfaction and retention.
Business Development Executive
IndusInd Bank Ltd
Meerut
07.2020 - 08.2021
- Conducted sales meetings to drive customer acquisition and retention.
- Planned and executed marketing initiatives for lead generation.
- Developed strong relationships with clients to enhance business opportunities.
- Conducted market research to identify new business prospects and trends.
- Coordinated marketing campaigns to promote banking products and services effectively.
Education
Master of Commerce - Accounting & Business Management
Chaudhary Charan Singh University
Meerut01.2021
Bachelor of Commerce - Business Administration & Management
Chaudhary Charan Singh University
Meerut01.2018
Skills
- Order to cash (OTC) process
- Order management and processing
- Contract documentation
- Invoice and billing support
- ProQuest tool
- GCT (Global Contract Tool)
- Microsoft Excel (data analysis and reporting)
- Communication and coordination
- Attention to detail
- Time management
- Team collaboration
- Problem solving
- Documentation and record keeping
Timeline
Analyst - Order Management
HCL Technologies
04.2024 - Current
Advisor - Order Management
Concentrix Pvt Ltd
10.2022 - 04.2024
Customer Representative - Escalation Department (Flipkart Process)
Startek Aegis
04.2022 - 10.2022
Relationship Officer
Canara HSBC Life Insurance
08.2021 - 04.2022
Business Development Executive
IndusInd Bank Ltd
07.2020 - 08.2021
Master of Commerce - Accounting & Business Management
Chaudhary Charan Singh University
Bachelor of Commerce - Business Administration & Management
Chaudhary Charan Singh University
Similar Profiles
Srinivasan NandagopalSrinivasan Nandagopal
ETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ LtdETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ Ltd
Pooja SaxenaPooja Saxena
Senior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt LtdSenior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt Ltd
GIRISH KORIGIRISH KORI
Senior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBHSenior Software Test Engineer / Technical Leader at HCL Technologies Ltd. & HCL GMBH
Abhishek KumarAbhishek Kumar
Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)
Kuljit SinghKuljit Singh
Head (Director), Business Transformation & Risk Control at AIS Info SourceHead (Director), Business Transformation & Risk Control at AIS Info Source