MANISHA SINGH THAKUR
Mohali
Summary
Results-driven financial services professional prepared to enhance client interactions and drive business growth. Reliable team collaborator known for flexibility and adaptability to changing needs. Expertise includes relationship management and customer service, with strong focus on achieving results and fostering trust.
Overview
8
8
years of professional experience
1
1
Certification
Work History
BRANCH RELATIONSHIP OFFICER - MANAGER
AXIS BANK
04.2023 - Current
- Cultivated strong relationships with clients to enhance customer satisfaction and retention.
- Executed daily transactions accurately, ensuring compliance with banking regulations and policies.
- Managed client inquiries efficiently, providing tailored solutions to meet individual financial needs.
- Assisted in identifying cross-selling opportunities to promote bank products and services effectively.
- Collaborated with team members to streamline processes, improving overall branch efficiency.
BRANCH RELATIONSHIP OFFICER - DEPUTY MANAGER
AXIS BANK
01.2021 - 03.2023
- Strengthened branch performance through effective cross-selling of bank products and services.
- Played an integral role in achieving branch revenue goals by consistently meeting individual sales targets.
- Provided exceptional service during high-pressure situations, maintaining professionalism while resolving customer conflicts effectively.
- Managed customer accounts, ensuring accuracy and up-to-date information for seamless transactions.
TELLER AUTHORIZER - ASSISTANT MANAGER
YES BANK
07.2018 - 12.2021
- Resolved customer inquiries and issues, ensuring high satisfaction levels.
- Authorized and processed customer transactions with accuracy and efficiency.
- Maintained compliance with banking regulations and internal policies.
- Assisted in training new tellers on operational procedures and systems.
- Monitored cash flow and balanced cash drawers at day's end.
PERSONAL BANKER - MANAGEMENT TRAINEE
HDFC BANK
06.2017 - 06.2018
- Assisted clients in opening and managing various types of accounts.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
Education
MBA - Banking and Financial Engineering with minor specialization in Marketing
CHANDIGARH UNIVERSITY
01.2017
BCOM HONOURS - undefined
CHANDIGARH UNIVERSITY
01.2015
12TH - undefined
G.N.M.P.S
01.2012
10TH - undefined
G.N.M.P.S
01.2010
Skills
- Strong Inter-personal organizational skills
- Sincerity towards job and punctuality
- Able to cope under pressure
- Precise and resourceful
- Can work independently, as well as a part of team
- Goal-oriented, Adaptive, Sincere and Supportive
- Good communication skills and motivating spirit
- A good leading capability and convincing power
- A good team worker
Certification
- NISM certified
- IRDA certified
Timeline
BRANCH RELATIONSHIP OFFICER - MANAGER
AXIS BANK
04.2023 - Current
BRANCH RELATIONSHIP OFFICER - DEPUTY MANAGER
AXIS BANK
01.2021 - 03.2023
TELLER AUTHORIZER - ASSISTANT MANAGER
YES BANK
07.2018 - 12.2021
PERSONAL BANKER - MANAGEMENT TRAINEE
HDFC BANK
06.2017 - 06.2018
BCOM HONOURS - undefined
CHANDIGARH UNIVERSITY
12TH - undefined
G.N.M.P.S
10TH - undefined
G.N.M.P.S
MBA - Banking and Financial Engineering with minor specialization in Marketing
CHANDIGARH UNIVERSITY
Similar Profiles
Lakshay SharmaLakshay Sharma
Deputy Manager at Axis Bank (On Payroll Of Axis Bank)Deputy Manager at Axis Bank (On Payroll Of Axis Bank)
ANIL BASAKANIL BASAK
Sales Manager at Axis Max Life Insurance Co. LTD With (AXIS BANK)Sales Manager at Axis Max Life Insurance Co. LTD With (AXIS BANK)
Preethi VPreethi V
Relationship Associate at Axis Bank - Axis Max Life InsuranceRelationship Associate at Axis Bank - Axis Max Life Insurance
Prodip SahaProdip Saha
Collection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC BankCollection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC Bank
Taran Bir KaurTaran Bir Kaur
Intern at Government Primary and High SchoolIntern at Government Primary and High School