MANISHA VELANKAR
Salesforce Delivery lead
Mumbai,MH
Summary
Strategic Salesforce Delivery Leader with over 25 years of global experience in multi-cloud transformation programs across North America, Europe, and APAC. Successfully managed Salesforce portfolios exceeding $300M, leading cross-cloud modernization and scaling delivery organizations of 450+ members. Expertise in architecting enterprise-scale Salesforce solutions, enhancing DevOps maturity, and driving AI-driven transformations. Recognized for building high-performance teams and delivering measurable business value through operational excellence and client satisfaction.
Overview
31
31
years of professional experience
5
5
Certification
Work History
Salesforce Program Delivery Director
Accenture
01.2019 - Current
- Directed large-scale Salesforce SI programs for CMT, Resources, and Life Sciences clients.
- Managed a $300M+ multi-year Salesforce portfolio, operating across SI, AO, Managed Services, ATCI Lead, and GCC delivery constructs.
- Delivered 15+ Salesforce implementations across 20+ clients, exceeding the financial, operational, and quality KPIs.
- Created reusable assets and accelerators adopted across multiple Fortune 500 accounts, and published on the Accenture reusable assets portal.
- Delivered complex multi-cloud architectures using LWC, Sales, Service, FSL, Experience Cloud, SF CPQ, CF Billing, ServiceMax, Einstein Analytics, mobile automation, Dell Boomi integrations, Copado, Selenium, and TOSCA solutions.
- Built a scalable operating model for adoption, localization, deployment, and training across global markets.
- Led an offshore team of over 80 full-time equivalents; the program realized over $100 million in revenue.
- Delivered Salesforce CPQ, Billing, Service Cloud, and Field Services solution, a large-scale transition program, ramped up the team from 80 to 280 HC across 13 Agile Delivery pods, 3 Shared QE pods, and 2 Production Support pods.
- Delivered Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Einstein Analytics-based Golden Template for the US–Mexico, and rolled it out across 33 countries over 3 years.
- Established a monthly release cycle with full CI/CD automation, an L2/L3 support structure, and smooth SI-AMS handoffs.
- Explored Agentforce for developers, GenAI solutions, and brought in 5%–15% efficiency across the TDLS cycle.
- I explored the Revenue Lifecycle platform for CPQ modernization and built a dealer-specific solution for fast order placement.
- Recipient of the Amplify Impact Awards, the InnoQuest Co-Innovation Award, and multiple Delivery Excellence and client recognitions.
- Enterprise leadership roles: Innovation Lead for NA Salesforce Business Group, and various People Initiatives such as myXperience Lead, Inclusion & Diversity Lead, and Corporate Social Responsibility Tower Lead.
CIO - AI Delivery Unit Lead
Accenture
01.2017 - 12.2018
- Delivered AI based intelligent Recruitment engine which accept the candidate CV and internally matches Accenture Job open roles and intimates the recruiter for best match with 85+ accuracy rate.
- Managed the Accenture performance management and compensation management portal and handled the production issues during the peaks.
CMT Senior Solution Architect
Accenture
01.2014 - 12.2016
- Lead Solution Architect, for large (76+ Mn USD) System Integration (SI) deal and Lead, Application Outsourcing (AO) Large Multi-year, Multi OpCo (140+ Mn USD) deals.
- Be part of Solution Shaping team to apply the NewIT solution levers such as DevOps, SMART APIs, Intelligent Tools, Robotic Process Automation, BI Analytics, Cloud etc.
- Own the regions Weekly and Quarterly reviews of ICEG CSG pipeline; work with onsite CSG leads to build annual account plans with FY18 AS CSG target as 200Mn USD.
Telecom Customer Solution Architect
CA Technologies
01.2012 - 12.2014
- Heading the Telco Vertical, Presales function for Pan-India region.
General Manager Telecom B/OSS Solutions
TULIP Telecom
01.2010 - 12.2011
- Spear Heading B/OSS IT systems and COTS Products rollouts.
Telecom Program Delivery Lead
Tech Mahindra Ltd
01.1996 - 12.2010
- Presales, Centre of Excellence, and Program Delivery for Telcom OSS/ BSS SI & AO systems.
Software Development Engineer
Sarla Technologies
07.1994 - 07.1996
- Software Development or SCADA systems for Manufacturing Industry.
Education
B.E. - Computer Engineering
Pune University
08-1994
Diploma - Computer Engineering
Bombay Institute of Technology
06-1991
Skills
- Salesforce delivery
- Generative AI and emerging technologies
- Integration and platform engineering
- DevOps practices
- Quality assurance and automation
- Agile delivery and program execution
- Innovation management
Certification
- Salesforce RANGER
- Certified Conga CPQ Product Admin
- Certified Conga Billing Product Admin
- Certified Scrum Master
- Certified SAFe 5.0 Agilist
- Accenture Certified System Integration Delivery Lead
- Accenture Certified Systems Integration Solution Architect
- Accenture Certified Application Outsourcing Solution Architect
- Columbia Business School – Certification in - Digital Strategies for Business Transformation
Training
- Accenture Gen AI Level1 and Level2
- TOGAF 9.2 Enterprise Architect
- Project Management Practitioner (PMP)
- AWS Business, Technical & TCO Digital Badges
Core Skills
- Salesforce Delivery, Expert in architecting and delivering scalable, multi-cloud Salesforce solutions with proficiency across Apex, Lightning Web Components (LWC), Aura, Salesforce Mobileapp, Pulsar for Salesforce. Strong command over enterprise Salesforce design patterns, data models, platform governance, and cross-cloud solution engineering.
- Generative AI & Emerging Tech, Applied experience with Salesforce AI/GenAI including Agentforce, Einstein Analytics, and GPT-powered accelerators. Built AI-driven automations using GitHub Copilot, AWS LLMs, Vector DB, and GPT-4 for code generation, test case generation, user story generation, and knowledge management chatbots (Gemini/LLM-based). Good understanding of enterprise AI adoption patterns and scale strategies.
- Integration & Platform Engineering, Deep integration expertise using MuleSoft, Dell Boomi, REST/SOAP APIs, JSON, XML, and enterprise middleware patterns. Skilled in building omnichannel experiences using Experience Cloud and developing Salesforce mobile apps (HTML5, Hybrid, Pulsar-based Native apps). Strong focus on reliability, scalability, and secure integration architecture.
- DevOps, QA & Automation, Advanced competence in Salesforce DevOps using Bitbucket, GitLab, Jenkins, JIRA, and Copado with CI/CD pipelines. Expert in enforcing engineering quality via PMD, Clayton, Checkmarks, and NovaSaas (Accenture) standards. Strong experience with test automation across Selenium, TOSCA (including mobile automation), SHTA and regression automation frameworks.
- Agile Delivery & Program Execution, Experienced in driving Agile-at-scale using PI Planning, Scrum execution, backlog governance, iteration metrics, white-glove UAT support, and SI–AO handoffs. Skilled in product backlog management across Azure DevOps and JIRA, ensuring continuous improvement, predictable delivery, and alignment between business and engineering teams.
Industry Experience
- Communication Media and Technology
- Chemicals & Natural Resources
- Utilities & Life Sciences
Accomplishments
- Collaborated with team of 450+ in the development of Salesforce portfolio
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Salesforce Program Delivery Director
Accenture
01.2019 - Current
CIO - AI Delivery Unit Lead
Accenture
01.2017 - 12.2018
CMT Senior Solution Architect
Accenture
01.2014 - 12.2016
Telecom Customer Solution Architect
CA Technologies
01.2012 - 12.2014
General Manager Telecom B/OSS Solutions
TULIP Telecom
01.2010 - 12.2011
Telecom Program Delivery Lead
Tech Mahindra Ltd
01.1996 - 12.2010
Software Development Engineer
Sarla Technologies
07.1994 - 07.1996
B.E. - Computer Engineering
Pune University
Diploma - Computer Engineering
Bombay Institute of Technology