MANISHA SAHNI
PUNE
Summary
Detailed oriented Senior Process Associate with over four years of experience in quality assurance and process improvement. My expertise lies in developing test plans and monitorinusability to ensure projects meet operational standards. I lead teams to enhance efficiency and uphold compliance with industry regulations. I have a strong background in digital marketing and a proven track record of achieving business goals, evidenced by my recognition with the Star of Business Award.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Process Associate
Accenture
Mumbai
01.2019 - 09.2023
- Create and carry out test plans to make sure all goals are reached.
- Implement and keep an eye on test scripts for evaluating the product's performance, dependability, and quality.
- Recognize flaws in the production process and fix them.
- Continually make sure that you are adhering to quality and industry regulatory requirements.
- During the testing process, make sure that user expectations are satisfied.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Advise, carry out, and keep track of preventative and corrective measures to guarantee that quality assurance criteria are met.
- Monitored team performance and provided coaching when needed.
- Collaborated with team members on projects related to process optimization initiatives.
- Implemented quality assurance measures to ensure accuracy of information collected from customers.
- Reviewed user-generated content for compliance with community guidelines.
- Reviewed content for compliance with internal policies and procedures.
- Monitored user-generated content for violations of community standards.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
Education
Bachelor's - Commerce
SK Somaiya Degree College of Arts, Science & Commerce
Skills
- Communication Skills
- Leadership
- Performance Evaluation
- Microsoft Excel
- Talent Acquisition
- Performance Management
- Quality assurance
- Content moderation
Certification
- Google Analytics Certification
- Power BI Virtual Case Experience
- Google Analytics Individual Qualification
- HR Management
Accomplishments
- Star of Business Award
- 2021-2022
- 2022-2023
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Senior Process Associate
Accenture
01.2019 - 09.2023
Bachelor's - Commerce
SK Somaiya Degree College of Arts, Science & Commerce