Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Maria Jenifer R

Senior Process Associate
Bengaluru

Summary

Dynamic professional with a strong foundation in communication and organizational skills, adept at identifying innovative solutions and leveraging analytical expertise to achieve impactful results. Demonstrated excellence in fast-paced environments while managing multiple tasks and priorities effectively. Proficient in facilitating group discussions and leading projects to successful completion, fostering collaboration and driving team success. Committed to continuous improvement and delivering exceptional outcomes through strategic planning and execution.

Overview

10
10
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Senior Process Associate

Cognizant Technologies
09.2017 - 08.2025

Provides authentic details to the insurance agent and helps patients with the settlements, checks eligibility, and verifies benefits. Reviews patient bills for accuracy, completeness, and obtains any missing information. Knowledge of insurance guidelines, including HMO, Medicare, and state Medicaid. Checks insurance payments for accuracy and compliance with contract discounts. Handling and processing the claim for durable medical equipment. Perform audits of pending claims. Communicated with insurance carriers to verify patient insurance eligibility and benefits. Implemented timely billing and claim submissions to insurance providers. Perform assigned duties beyond expectations to maintain high professional and personal standards, and ensure absolute satisfaction with the work produced. Supporting month-end closing activities of the team to reach targets. I worked as a data analyst for a healthcare project. Screening the application of the client's information for verifying and validating the application with internal tools, with 100% quality and processing for billing. Records and tracks of incoming cases via the utilization of the database. Audit the case for completeness after internal submission. Identify and collect additional information from the external agent and internal client through e-mail. Validating the application and delivering it to the client with high quality.

Process Associate

End to End Logistics Global Pvt Ltd
09.2015 - 10.2016

Roles and Responsibilities:

  • Invoice raising in Tally.
  • Daily expenses, reviewing income, and updating in Tally.
  • Transportation invoice raising in New Soft.
  • Monthly-wise expense and income generation report.
  • Insurance renewal and maintaining the documents.
  • Support for telemarketing making around 10-20 calls every day.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Education

Bachelor of Commerce - Marketing

Baldwin’s Women’s Methodist College, Bangalore-University Bengaluru, KA
Bengaluru
04.2001 -

Skills

Customer relations

Communication skills

Leadership

Time management

Customer-focused

Claim processing

FACETS application

HIPAA compliance

Healthcare operations

Quality assurance

Training and mentoring

Audit coordination

Effective communication

Team player

Motivation

Partnership building

Certification

ACE OF ROOKIES

Hobbies

  • Reading Books
  • Listening music

Timeline

Senior Process Associate

Cognizant Technologies
09.2017 - 08.2025

Process Associate

End to End Logistics Global Pvt Ltd
09.2015 - 10.2016

Bachelor of Commerce - Marketing

Baldwin’s Women’s Methodist College, Bangalore-University Bengaluru, KA
04.2001 -
Maria Jenifer RSenior Process Associate