MANISH BALRAM UDASI

• Completed point of sale opening and closing procedures.
• Approved regular payroll submissions for employees.
• Managed inventory control, cash control, and store opening and closing procedures.

Worked effectively in fast-paced environments.

Self-motivated, with a strong sense of personal responsibility.

Developed and maintained courteous and effective working

relationships.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.

• Spoke to customers in native language to increase loyalty and establish relationships.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.

• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Rotated merchandise and displays to feature new products and promotions.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

• As an CSE for flipkart blended
• CHAT & VOICE process
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Utilized customer service software to manage interactions and track customer satisfaction.