Manish Kumar Saini
Jaipur
Summary
Driven Product Manager with a track record of spearheading successful projects, evidenced by a robust claims management expertise and exceptional decision-making capabilities. At Work From Home, enhanced customer retention through innovative support strategies, demonstrating a continuous improvement mindset and data analysis competence. Balances project management experience with a goal-oriented approach to drive results.
Work History
gmail
Sales Chat Agent
Data Entry Clerk
Excel Mentor
ms office
Product Manager
Product Specialist
Chat Support Executive
Work From Home
01.2024 - 05.2024
- Supported company initiatives by staying up-to-date on product knowledge and industry trends.
- Maximized first contact resolution rates by utilizing available resources and escalating complex issues when necessary.
- Ensured seamless handovers of unresolved issues to other teams, providing thorough documentation for follow-up actions.
- Assisted in training new hires, ensuring they were well-equipped to handle customer interactions.
- Developed an extensive knowledge base of frequently asked questions to expedite resolution times.
- Enhanced customer satisfaction by resolving technical issues and providing product information.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Created customer support strategies to increase customer retention.
Education
Bachelor of Science - B.sc
Maharshi Dayanand Saraswati University, Ajmer
Ajmer, India11.2027
Skills
- Claims Management Expertise
- Decision-making capabilities
- Goal Setting and Achievement
- Continuous Improvement Mindset
- Project management experience
- Data Analysis Competence
Languages
English
Beginner (A1)
Hindi
Advanced (C1)
Timeline
Chat Support Executive
Work From Home
01.2024 - 05.2024
BPO Claims Team Lead
gmail
Sales Chat Agent
Data Entry Clerk
Excel Mentor
ms office
Product Manager
Product Specialist
Bachelor of Science - B.sc
Maharshi Dayanand Saraswati University, Ajmer