MANIVANNAN DHANAPAL
BANKING
Summary
Experienced with leading sales teams to achieve targets and drive business growth. Utilizes strategic planning and market analysis to identify opportunities and maximize revenue. Track record of enhancing team performance through effective communication and leadership.
Overview
9
9
years of professional experience
Work History
Senior Sales Manager
IDFC FIRST BANK
CHENNAI
06.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Identified and pursued new business opportunities, expanding the client base.
Manager Acquisition - Assistant Manager
IDFC FIRST BANK
Chennai
12.2019 - 05.2024
- Expertise in handling and maintaining good relationship with HNI Clients.
- Deepen the relationship of the existing clients with the bank and thereby increasing the wallet share.
- Generate revenue through Insurance Products, Investment Products.
- Process service requests and address service concerns promptly and maintain the service standard.
- Acquire NTB Client Opening savings accounts.
- Collaborate with other professionals to ensure high-quality customer service.
Senior Customer Service Executive - Operations
INTELENET GLOBAL SERVICES PVT. LTD
Chennai, India
08.2017 - 03.2019
- Payment Protection Insurance Servicing for BARCLAYS BANK (UK).
- Processing Customer requests.
- Assigning tasks to back office.
- Resolving PPI Complaints.
Junior Marketing Executive–Marketing
HERITAGE FOOD LTD
Chennai, India
12.2015 - 05.2017
- Communications and Promotional Materials.
- Sales Team Support.
- Setting Marketing Strategy.
- Internal or External Product Development.
Education
MBA - Financial Management
Eva Stalin Business School
Chennai, India 04.2001 -
B.Com - General
C Kandaswami Naidu College For Men
Chennai 04.2001 -
Higher Secondary -
St.Joseph's Higher Secondary School
Tiruvannamalai, India 04.2001 -
SSLC -
St.Joseph's Higher Secondary School
Tiruvannamalai, India 04.2001 -
Skills
Sales Team Training
Lead Generation
Motivational Skills
Team Building
Effective Multitasking
Achievements & Awards
IDFC FIRST BANK LTD :
- Achieved PAN INDIA NO.1 outstanding performance in 2020- 2021 CASA high Value account source.
- Achieve pan india 2nd rank holder in credit card Business.
- Got best performance Award during the year 2022, in BE THE BEST Competition program held at GOA.
- Achieved Cluster level No.1 outstanding performance in 2024- 2025 Life Insurance product value.
- Achieved Regional level No.1 outstanding performance in 2024- 2025 CASA Productivity.
Timeline
Senior Sales Manager
IDFC FIRST BANK
06.2024 - Current
Manager Acquisition - Assistant Manager
IDFC FIRST BANK
12.2019 - 05.2024
Senior Customer Service Executive - Operations
INTELENET GLOBAL SERVICES PVT. LTD
08.2017 - 03.2019
Junior Marketing Executive–Marketing
HERITAGE FOOD LTD
12.2015 - 05.2017
MBA - Financial Management
Eva Stalin Business School
04.2001 -
B.Com - General
C Kandaswami Naidu College For Men
04.2001 -
Higher Secondary -
St.Joseph's Higher Secondary School
04.2001 -
SSLC -
St.Joseph's Higher Secondary School
04.2001 -