Manjari Mandraju

ServiceNow expert with extensive experience in ITSM and ITOM administration, development, and implementation. Specialises in incident, problem, change management, and service mapping, alongside configuration, scripting, and troubleshooting. Skilled in workflow automation, data quality management, and REST/SOAP integrations. Collaborates effectively with stakeholders and technical teams for requirements gathering, user acceptance testing, and production support.

• ServiceNow professional with hands-on experience in administration, development and implementation across ITSM and ITOM.
• Strong experience in Incident, Problem, Change, Service Catalog, CMDB, Discovery, Service Mapping and Event Management.
• Experienced in designing, configuring and troubleshooting ServiceNow solutions using client-side and server-side scripting.
• Hands-on knowledge of workflow automation, Flow Designer, Catalog Items, Record Producers, approvals and task automation.
• Experience with CMDB data quality, CI records, relationships, duplicate remediation, Discovery schedules and MID Server troubleshooting.
• Experienced in REST/SOAP integrations, Import Sets, Transform Maps, data migration and update-set deployments.
• Worked with business stakeholders, infrastructure/application teams and clients for requirements, UAT, production support and issue resolution.

• Certified System Administrator (CSA)