Prateek Prashar
Gurgaon
Summary
A Qualified IT Professional with more than 4.5 years of experience as a Service-Now developer and administrator with extensive experience in implementing and optimizing ServiceNow ITSM, ITOM (Discovery) , CMDB & integration modules. Eager to leverage my expertise in ServiceNow development and project management to drive operational efficiency and user satisfaction in my next role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Engineer
Wipro Limited
09.2023 - Current
- Have gained extensive exposure on translation part.
- Have worked on translation of record producers/catalogs from english to other languages (Spanish, German etc) using localization framework.
- ITOM - Got chance to work on discovery as well including implementation and troubleshooting both.
- Expertise in configuration of MID server including installation & troubleshooting both.
- Have worked on implementation of configurable workspace including landing page, notifications and agent chat.
- Have worked on mobile app push notifications.
- Have worked on LDAP integration.
Senior Analyst
Accenture Solutions Private Limited
04.2023 - 09.2023
- Worked as ServiceNow Developer in a complete support team where i had resolved tickets which is raised by customers related to various issues.
Consultant
EY(Ernst & Young)
11.2022 - 04.2023
- Worked for EY internal project as a ServiceNow Developer
System Engineer
Tata Consultancy Services
02.2020 - 11.2022
- Expertise areas : Experience in implementation of Business Rules, UI Actions, UI Policies, Client Scripts, UI pages, UI Macros, Script Includes, Security Access Controls, Ajax and hands on various client and server side scripting API's in ServiceNow.
- Email Inbound
- Experience in working on the ITSM module like Incident, Problem, Change, Service Catalog, and SLA in ServiceNow
- Experience in working with ServiceNow workflow editor and tailoring existing workflows to customer requirements
- Data Handling - Worked extensively on Data Import for various file formats(CSV, Excel, XML)
- Experience of working with Import Sets and Transform Maps
- Configuration - Experience in Configuring User accounts, Groups, Roles
- Data Management & Data Security - Good understanding on Tables, Table Extension, Relationships between tables and controlling data access using ACL's
- Event and Notifications - Worked extensively on Events and Notifications
- Reporting - Having great experience in Reporting of Data
- Service Catalog - Catalog, Record Producer
- Integrations - Good Experience on Various Integrations.
- Integrated ServiceNow CMDB with Solar Wind Monitoring tool via JDBC Connection using MID Server
- .Email to ticket integration using email inbound including ticket creation & ticket appending.
- Integrated 2 instances using REST Message.
- Integrated Cisco Intersight application with ServiceNow
- Expertise in configuration of MID server including installation & troubleshooting both.
- ITOM - Hands on experience in discovery including implementation & troubleshooting both.
Education
B.Tech (computer science) -
Galgotias University
05.2019
12th -
St Joseph Sr. Sec. School
03.2015
10th -
St. Joseph Sr. Sec. School
03.2012
Skills
- ServiceNow Admin
- ITIL
- JavaScript
- IT Service Management
- ITOM
- GlideAjax
- REST/SOAP
- Integration
Certification
- CAD (Certified Application Developer), ServiceNow, 07/2023, 07/2023
- CSA (Certified System Administrator), ServiceNow, 06/2023, 06/2023
- Configure the CMDB, ServiceNow, 05/2020, 05/2020
- CMDB Health, ServiceNow, 05/2020, 05/2020
Languages
English
Hindi
Personal Information
- Place of Birth: Muzaffarpur
- Title: ServiceNow Developer
- Date of Birth: 03/23/1997
- Nationality: Indian
Timeline
Project Engineer
Wipro Limited
09.2023 - Current
Senior Analyst
Accenture Solutions Private Limited
04.2023 - 09.2023
Consultant
EY(Ernst & Young)
11.2022 - 04.2023
System Engineer
Tata Consultancy Services
02.2020 - 11.2022
B.Tech (computer science) -
Galgotias University
12th -
St Joseph Sr. Sec. School
10th -
St. Joseph Sr. Sec. School