Manjeet Sharma
Mandi
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Passionate and hardworking job seeker with strong organizational skills. Committed to supporting the team in achieving company goals. Effective leader and problem-solver focused on optimizing operations to reduce expenses and enhance organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
26
26
years of professional experience
Work History
General Manager - USA, Europe and Australia
Namaah Travel Pvt Ltd
New Delhi
09.2022 - Current
- Increased company revenue by streamlining processes and implementing cost-saving measures
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
General Manager of Operations
Nature Safari India Pvt Ltd
New Delhi
10.2015 - 09.2021
- Improved operational efficiency by streamlining processes and implementing cost-saving measures
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth through online platforms
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals
- Engaged and collaborated with cross-functional teams including sales, operations, accounts, partnerships, product, content writers, SCO and online marketing to ensure focus and delivery on queries
- Ensured negotiations on daily basis with vendors & stake holders for better GOP enhancement.
Sr. Manager
Nature Safari India Pvt Ltd
New Delhi
09.2012 - 09.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Escorted and worked closely with different universities on study trips from the USA
- Handled direct online customer inquiries and suggestions courteously and professionally as per their requirement
- Trained new personnel regarding company operations, policies and services.
Hotel Reservations and Sales
Nature Safari India Pvt Ltd
New Delhi
09.2004 - 08.2012
- Managed reservations, driving sales, and overseeing day-to-day operations for five lodges across diverse locations
- Introduced wildlife tours to India, Nepal, Bhutan, and Sri Lanka through online platform
- Handled all aspects of lodge reservations, developed and implemented sales strategies, and collaborated with marketing team to create compelling content.
Senior Steward/Bar Tenders
Hotel Crown Plaza Surya
New Delhi
03.2001 - 05.2003
Steward
Hotel Le-Meridian
New Delhi
12.1998 - 02.2001
Industrial Trainee
Hotel Le-Meridian
New Delhi
05.1998 - 12.1998
Education
Diploma in Food and Beverage -
Food Craft Institute
Chandigarh, ChandigarhSkills
- Project Management
- Contract Negotiation
- Business Planning
- Staff Management
- Logistics Management
- Business Development
- Workflow Planning
- Vendor relationships
- Staff Training
- Budget Allocation
Languages
- English
- Hindi
Timeline
General Manager - USA, Europe and Australia
Namaah Travel Pvt Ltd
09.2022 - Current
General Manager of Operations
Nature Safari India Pvt Ltd
10.2015 - 09.2021
Sr. Manager
Nature Safari India Pvt Ltd
09.2012 - 09.2014
Hotel Reservations and Sales
Nature Safari India Pvt Ltd
09.2004 - 08.2012
Senior Steward/Bar Tenders
Hotel Crown Plaza Surya
03.2001 - 05.2003
Steward
Hotel Le-Meridian
12.1998 - 02.2001
Industrial Trainee
Hotel Le-Meridian
05.1998 - 12.1998
Diploma in Food and Beverage -
Food Craft Institute
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