Manju Malini Vijayaraj

Account Receivable – Implementation & 3rd Party Collection (Jan 2019 to till date)

Implementation

· Processed electronic B2B integrations and handled failed orders for various reasons.

· Fixed EDI fallout orders by mapping the location code to automate future B2B orders.

· Handling the setup of EDI accounts, credit card, billing methods, and account alignments

· Addressing queries relating to Account level fix, Billing Issues, Customer Credit limit & Payment Terms and EDI integration Projects

· Performed team responsibilities including delivering monthly KPI data, team productivity numbers, quality audits, shrinkage reports, and night shift allowance to the leadership team monthly basis.

· Created and maintained monthly PowerPoint slides for reporting purposes.

· Providing the process knowledge to the new hires

3rd Party Collection

· Submitting the Uncollectible & Past dues Open AR accounts from Credit Financial Team to Outside 3rd Party Collection Agency for further collection activity.

· Initiating Final Demand letter notice to customer before moving to Collection agency.

· Submitting the documents like Invoice copies, PO copies, Contract Copies to 3rd Party Agency for further movement.

· Coordinated with the Collection Agency for future collection efforts and provided monthly reports to the Finance VP and leadership team.

Account Receivable – Dispute (July 2017 to Jan 2019)

· Analyze the dispute queries and processing as per internal & external customer requirement.

· Posting the Credit memo's & Rebills invoices in SAP based on the Dispute case as per DOA.

· Adjusting the Debit & Credit on daily basis in customer account.

· Extracting cases from SAP and allocate to Team, Monitoring GMB on regular basis, weekly CFS pending status report and Daily task communication.

· Processing Credit Card Chargeback Dispute cases based on Bank Report & Submitting Proof of Transaction through Merchant portal for Chargeback reversal.

· Performed team responsibilities including delivering monthly KPI data, team productivity numbers, quality audits, shrinkage reports to the leadership team monthly basis.

Account Receivable - Cash Application (May 2012 to July 2017)

· Extracting the Daily payments from Bank to SAP and Uploading it in Payment Tracker and allocated to the Team to apply the payment in SAP.

· Posting Check payment, Customer's Credit card payments per their request received via email/phone.

· Perform write off, knock off, Customer ACH setup & Tax adjustment based on external queries

· Posting Daily cash Journal Entries for the Lockbox account & Validating unapplied cash on daily basis.

· Being a trainer for New Joiners & provided the feedback to Management based on New Joiner Assessment before they are in production.

· Performing BRS, Credit Card Reconciliation, GL Match up's and GL entries posting for AR and AP Intercompany Netting on month basis.

· Quality Validation for all the sub processes like Check application, Credit card payments, Refunds, Adjustment for entire team.

· Performed team responsibilities including delivering monthly KPI data, team productivity numbers, productivity & break reports to the leadership team monthly basis.

· Coordinating with Bank for Deposits and Receivable NRI Currency Parking

· Posting the sales entries in Tally & Maintaining Petty Cash book

· Performing Weekly wages & Monthly Salaries to the Employees.

· Providing Sales Incentive reports & Attendance Tracker Maintenance to Management

· Monitoring Export activities and Export Documents Validation

Coordinating with Ports for the Export Claims