Cricket
Manjunath Ballolli
IT Support
Summary
Experienced Technical support Engineer with over 4+ years of experience in IT Support. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Service Desk Engineer
ANI Technologies Private limited
Bangalore
03.2022 - Current
- Windows and MAC New Laptop Configuration and Troubleshoot.
- Used Zendesk Ticketing tool System to Manage and Process support actions and Requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, LAN, VPN.
- End User Required Software Installation OpenSorce software and Licensed version Software.
- Knowledge in Active Directory.
- Configured hardware and granted system permissions to new employees.
- Windows Security patch Updates in Cortex XDR, Forcepoint.
- Set up and administered and systems and configurations.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided on-call support for critical issues related to .
- Installed, modified and repaired software and hardware to resolve technical issues.
- Printer Installation through Network.
- As Per the Service Request for Software Installation NX,Rista,Python,My Sql,Anaconda,Postman, SAP,MS Office, MS Vision,MS Project, GitLab,Vector Canoe, Pecan,
IT Support Engineer
SV Web & Informatics
Bangalore
09.2020 - 03.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
- CCTV Monitoring, troubleshoot and Installation.
- Kiosk Configuration and Installation (Kiosk Compliant Register machine)
- Basic Network Troubleshoots.
- Printer Troubleshoot and installation.
- Basic Knowledge in Intercom.
Education
ITI Electrical And Electronics -
Sri Madiwalleshwar Pvt Ltd
Baglkot 11.2017 - 11.2019
SSLC - KSSEB
Sri Ram Public School
Banglore 06.2015 - 07.2016
Skills
Technical troubleshooting
Certification
NCC 'A' certificate
Interests
Kho Kho
Photo/ Video Editing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Desk Engineer
ANI Technologies Private limited
03.2022 - Current
IT Support Engineer
SV Web & Informatics
09.2020 - 03.2022
Hardware and Networking course in State Govt
01-2018
Hardware and Networking Course in Central Govt PMKVY
12-2017
ITI Electrical And Electronics -
Sri Madiwalleshwar Pvt Ltd
11.2017 - 11.2019
NCC 'A' certificate
04-2016
SSLC - KSSEB
Sri Ram Public School
06.2015 - 07.2016
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